Service Manager

North American Transportation Management Institute; Midland (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Paid Parental Leave

Employee Discount Program

Career Development

Early Wage Access

Paid Sick Leave

Inclusive culture

Job summary

United Rentals, Inc. is seeking a Service Manager to lead a major maintenance operation, hire and motivate a team of Service Technicians, and drive efficiency and customer satisfaction through proper maintenance and repair.

You will partner with the Branch Manager, oversee safety, budget and P&L, develop talent, and continuously improve maintenance metrics while delivering results for a profitable location.

Qualifications

• Extensive fleet maintenance and leadership experience.
• 5+ years service and maintenance, 3+ years supervisory.
• Strong customer service and budget awareness.
• Good knowledge of maintenance accounting and P&L.

Responsibilities

• Motivate, coach and train technicians to meet time and quality standards.
• Staff location based on skills and workload.
• Oversee R&M, P&L and related costs/budget.
• Lead and measure maintenance performance metrics.
• Oversee parts department for service quality and cost control.
• Evaluate performance and provide training and coaching.
• Promote safety and accountability through leadership.
• Perform other duties as needed.

Skills

Fleet maintenance

Leadership

Customer service

P&L knowledge

Excel

Education

High school diploma

Trade-school degree

Bachelor's degree

Tools

Excel

Job description

Great company. Great people. Great opportunities.

If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals!

As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service Technicians. You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly maintained and repaired. You will work closely with the Branch Manager, and help build a profitable location with your leadership, service and maintenance knowledge, and business management.

What you’ll do:

• Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes
• Staff location adequately based on skills and workload
• Responsible for R&M, P&L and associated costs/budget
• Lead, plan, measure and continuous improvement of all service and maintenance performance metrics
• Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control
• Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching
• Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
• Other duties assigned as needed

Requirements:

• High School diploma required; trade-school degree a plus; bachelor's degree preferred
• Valid driver's license with acceptable driving record
• Extensive Equipment Fleet Maintenance and leadership experience
• 5 years' service and maintenance experience and a minimum of 3 years supervisory experience
• Strong motivational and leadership skills
• Excellent customer service skills
• Strong knowledge of maintenance accounting and P&L
• Basic computer skills (Excel)

This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures.

Why join us?

We don’t just "talk the talk!" We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

• Paid Parental Leave
• United Compassion Fund
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation Buy Up Program (US Only)
• Early Wage Access through Payactiv (US Hourly Only)
• Paid Sick Leave
• An inclusive and welcoming culture

Explore our comprehensive U.S. benefit offerings

For Canadian benefits, click here

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email [e-mail] for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service-leadership, discipline, integrity, and teamwork-are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewardingcareer.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.