Service Manager - Utility Trucks

United Rentals, Inc.; Braintree (MA); On-site; USD 80,665 - 120,995; Full time

Benefits offered by this job

Paid Parental Leave

Employee Discount Program

Career Development Opportunities

Paid Sick Leave

Additional Vacation Buy Up Program

Early Wage Access

Job summary

United Rentals, Inc. seeks a Service Manager to lead maintenance operations in Braintree, Massachusetts. This role involves hiring and coaching technicians, ensuring high standards of service, and managing performance metrics. The ideal candidate will have extensive experience in equipment fleet maintenance, strong leadership skills, and a track record of improving customer satisfaction. Compensation ranges from $80,665 to $120,995. Benefits include paid parental leave and career development opportunities.

Qualifications

• 5 years service and maintenance experience with 3 years supervisory experience.
• Valid driver's license with acceptable driving record.
• Extensive Equipment Fleet Maintenance and leadership experience.

Responsibilities

• Motivate, coach and train technicians to exceed quality standards.
• Responsible for maintenance and associated costs/budget.
• Ensure optimal customer service and technician productivity.

Skills

Leadership

Customer Service

Motivational Skills

Maintenance Accounting

Basic Computer Skills

Education

High School diploma

Trade-school degree

Bachelor's degree

Tools

Excel

Job description

Great company. Great people. Great opportunities.

If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!

As a Service Manager, you’ll be the leader of a major maintenance enterprise. You’ll have the opportunity to hire and motivate an amazing team of Service Technicians. You’ll continually improve efficiency and customer satisfaction, by ensuring equipment is properly maintained and repaired. You will work closely with the Branch Manager, and help build a profitable location with your leadership, service and maintenance knowledge, and business management.

What you’ll do:

• Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes
• Staff location adequately based on skills and workload
• Responsible for R&M, P&L and associated costs/budget
• Lead, plan, measure and continuous improvement of all service and maintenance performance metrics
• Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control
• Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching
• Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
• Other duties assigned as needed

Requirements:

• High School diploma required; trade-school degree a plus; bachelor’s degree preferred
• Valid driver's license with acceptable driving record
• Extensive Equipment Fleet Maintenance and leadership experience
• 5 years’ service and maintenance experience and a minimum of 3 years supervisory experience
• Strong motivational and leadership skills
• Excellent customer service skills
• Strong knowledge of maintenance accounting and P&L
• Basic computer skills (Excel)

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

Benefits:

• Paid Parental Leave
• United Compassion Fund
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation Buy Up Program (US Only)
• Early Wage Access through Payactiv (US Hourly Only)
• Paid Sick Leave
• An inclusive and welcoming culture

Learn more about our full US benefit offerings here.

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email [e-mail] for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.

Compensation Range:

$80,665.00 - $120,995.00