Service Manager

Bish's RV, Inc.; Eldridge (IA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Comprehensive benefits package

401K matching

Employee discounts

Company-paid life insurance

Gym membership reimbursement

Opportunities for advancement

RV Borrowing Program

Incredible Team Culture

Job summary

Bish's RV, Inc. in Eldridge, IA is seeking an experienced Service Manager to lead a high-volume RV service department.

You will drive profitability by improving sales, gross profit, P&L management, and labor cost control while ensuring a consistently high level of customer satisfaction. You will build and maintain a high performing team of Technicians, Service Advisors, Porters, and Detailers, foster employee development, manage vendor relationships, and implement strategies that maximize

Qualifications

• Experience managing a high-volume RV/service center.
• Ownership mindset aligned with company vision.
• Proven track record in action planning and goal achievement.
• Strong collaboration across teams.

Responsibilities

• Lead a cross functional team that aligns with revolutionizing the RV Service Process
• Develop and manage staffing plans based on seasonality
• Monitor and analyze KPIs to measure success and adjust strategies
• Develop and implement strategies for maximizing capacity and productivity
• Foster an environment where learning, growth, and innovation is at the forefront

Skills

Leadership

KPIs

Team building

Project management

Brand growth

Hiring

Education

College degree

Job description

Key Objectives

• Maintain a consistently high level of customer satisfaction in the Service Department
• Drive profitability through increased sales, gross profit, P&L management, and labor cost control
• Build and maintain a high performing team of Technicians, Service Advisors, Porters, and Detailers
• Foster a culture that promotes employee development and retention
• Ensure strong working relationships with external vendors
• Meet or exceed monthly budget projections
• Maintain a safe and functional working environment

Responsibilities

• Lead a cross functional team that aligns with revolutionizing the RV Service Process
• Develop and manage a strategic plan for controlling staffing levels based on seasonality
• Monitor and analyze KPIs to measure success and adjust strategies as needed
• Develop and implement strategies for maximizing capacity and productivity
• Foster an environment where learning, growth, and innovation is at the forefront

Competencies And Skills

• Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred
• Proven success in ever-changing environments
• Strong ability to take ownership with a vision that aligns with the organization
• Proven success in leading action planning and goal achievement
• Ability to manage complex and multi-layer situations with positive outcomes
• Excellent leadership and project management skills
• Experience with rebranding initiatives and managing ongoing brand growth.
• Strong collaboration skills to work effectively with different teams across the organization
• A college degree in a relevant field is a plus for this role
• Neat, clean, and professional appearance
• Ability to pass a background check and drug test
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Value in all interactions with customers and co-workers

Expected Results

• Achievement of service KPIs and goals
• Increased customer satisfaction results
• Track Record of Controlling labor cost and policy expense
• Year-over-year improvement in RECT
• Year-over-year increase in shop productivityIncrease Technician skillset levels
• Year-over-year increase in external service sales
• Minimized employee and customer incidents

Resources

• A dedicated budget for the service department
• Access to a cross-functional regional support
• eLearning and management resource center
• Mentorship from senior service managers

Who We Are

Bish's RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business.

Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee’s success is unparalleled.

We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being "Different with a Purpose." Our culture is built upon the foundation of our core values: We are Genuine, Fun, and Driven by Results.

Perks

• Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
• 401K matching
• Employee discounts
• Company-paid life insurance
• Gym membership reimbursement
• Opportunities for advancement
• RV Borrowing Program
• Incredible Team Culture

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Bish's RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations.