Service Manager

SONSRAY, Inc.; El Paso (TX); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Medical coverage

Dental, Vision & Life insurance at no‑

401K with employer contributions

Annual vacation (80 hours)

Boot voucher

Volunteer day

Birthday meal

Open-door policy

Job summary

Sonsray, Inc. in El Paso, TX is seeking a Service Manager to oversee service operations, optimize department processes, and drive profitable service labor sales while controlling expenses.

This role focuses on delivering exceptional customer satisfaction and managing the Service Department to meet dealership objectives. You will recruit and develop staff, manage budgets, monitor warranty costs, and maintain safety and compliance, with a strong emphasis on growth and teamwork within a high‑volume

Qualifications

• 5+ years of service management or leadership experience in heavy equipment, construction equipment, agricultural equipment, diesel, or related service environments.
• Strong financial, operational, and team leadership skills, including budgeting, forecasting, and performance management.
• Experience with warranty administration and manufacturer compliance preferred.

Responsibilities

• Develop and manage the annual service budget
• Monitor warranty expenses and recovery rates
• Recruit, hire, develop, and retain service department staff
• Schedule and assign work based on technician skills and knowledge
• Maintain management reports and create a priority system for service work
• Ensure timely completion of warranty and PIP claims
• Maintain department tools and equipment
• Oversee facility inspections and safety meetings
• Coordinate building and yard maintenance with Store Manager
• Conduct service-related customer clinics and develop customer relationships

Skills

Leadership

Budgeting

Forecasting

Customer relations

Problem-solving

Tools

Warranty administration

Job description

Job Title: Service Manager
Location: El Paso, TX
Job Type: Full Time
Salary Range: Starting at $65k + depending on exp

Position Summary:

The Service Manager is responsible for the comprehensive oversight of service operations, aiming to maximize return on investment. This includes optimizing Service Department processes to ensure exceptional internal and external customer satisfaction, driving profitable service labor sales, maintaining rigorous expense control, and effectively recruiting, developing, and retaining high-caliber personnel.

Responsibilities:

• Develop and manage the annual service budget
• Monitor warranty expenses and recovery rates
• Recruit, hire, develop, and retain service department staff
• Schedule and assign work based on technician skills and knowledge

Operational Oversight:

• Maintain management reports
• Create and enforce a priority system for service work
• Ensure timely completion of warranty and Product Improvement Program (PIP) claims
• Maintain department tools and equipment

Facility and Safety:

• Oversee facility inspections and conduct safety meetings
• Ensure annual safety inspections are completed
• Coordinate building and yard maintenance with the Store Manager

Training and Customer Relations:

• Conduct service-related customer clinics
• Develop customer relationships through cold calls and in-person visits

Professional Conduct and Compliance:

• Maintain professionalism and monitor department performance metrics
• Ensure compliance with vehicle operation regulations and safety rules
• Perform other duties as directed by management, in alignment with dealership objectives

Qualifications:

• 5+ years of service management or leadership experience in heavy equipment, construction equipment, agricultural equipment, diesel, or related service environments.
• Strong financial, operational, and team leadership skills, including budgeting, forecasting, and performance management.
• Experience with warranty administration and manufacturer compliance preferred.
• Valid driver's license with an acceptable driving record; must be at least 21 years of age.
• Ability to travel locally for customer visits and business development activities.
• Strong organizational, communication, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.

About Sonsray:

Sonsray moves mountains for the construction, transportation, and agriculture industries. We are the West Coast's largest Thermo King & CASE dealership, offering sales, parts, service, rental, and leasing. We are committed to fostering a supportive and dynamic work environment.

Why work here?

At Sonsray, we value all employees, their contributions, and most importantly, their ideas! We know that the key to moving mountains is teamwork. This is what we offer our team members:

• Medical coverage (PPO + HSA options)
• Dental, Vision, and Life insurance provided at no cost
• 401K with competitive employer contributions
• 80 hours of annual vacation, increasing with years of service
• Uniforms provided annually
• Annual boot voucher of $175.00
• One full paid day off annually for community volunteer work
• Birthday meal provided by Sonsray
• Privately owned and operated, with decisions made based on core values rather than corporate directives
• Annual Holiday Party, including covered airfare and hotel for employees and a guest
• Emphasis on company growth and employee development
• Open-door policy, fostering a collaborative environment with active owner and management involvement