Service Manager

Sonsray Inc

El Paso (TX)

On-site

USD 59,000 - 72,000

Full time

7 days ago

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Benefits offered by this job

Medical coverage

Dental insurance

Vision insurance

Life insurance

401K

Vacation days

Uniforms provided

Boot voucher

Volunteer day

Birthday meal

Private ownership values

Holiday party

Job summary

Sonsray Inc. in El Paso, TX is seeking a Service Manager to lead service operations, optimize processes, and maximize ROI while delivering exceptional customer satisfaction.

The role combines budgeting, staff leadership, and hands-on supervision of the service department, with a focus on warranty and PIP claims coordination. You will manage budgets, recruit and develop technicians, schedule work by skill, and uphold safety standards.

Qualifications

5+ years of service management or leadership in heavy equipment, construction equipment, agricultural equipment, diesel, or related service environments.
Strong financial, operational, and team leadership skills, including budgeting, forecasting, and performance management.
Experience with warranty administration and manufacturer compliance preferred.
Valid driver’s license with an acceptable driving record; must be at least 21 years of age.
Ability to travel locally for customer visits and business development activities.
Strong organizational, communication, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

Develop and manage the annual service budget.
Monitor warranty expenses and recovery rates.
Recruit, hire, develop, and retain service department staff.
Schedule and assign work based on technician skills and knowledge.
Maintain management reports and create a priority system for service work.
Ensure timely completion of warranty and PIP claims.
Maintain department tools and equipment.
Oversee facility inspections and safety meetings; ensure annual safety inspections.
Coordinate dealership training programs and service-related customer clinics.
Develop customer relationships through cold calls and in-person visits.
Maintain professionalism and monitor department performance metrics; ensure compliance with vehicle operation regulations and safety rules.

Skills

Service management

Leadership

Budgeting

Forecasting

Performance management

Customer relations

Job description

Job Title: Service Manager

Location: El Paso, TX

Job Type: Full Time

Salary Range: Starting at $65k + depending on exp

Position Summary

The Service Manager is responsible for the comprehensive oversight of service operations, aiming to maximize return on investment. This includes optimizing Service Department processes to ensure exceptional internal and external customer satisfaction, driving profitable service labor sales, maintaining rigorous expense control, and effectively recruiting, developing, and retaining high-caliber personnel.

Responsibilities

Financial Management

Develop and manage the annual service budget
Monitor warranty expenses and recovery rates

Personnel Management

Recruit, hire, develop, and retain service department staff
Schedule and assign work based on technician skills and knowledge

Operational Oversight

Maintain management reports
Create and enforce a priority system for service work
Ensure timely completion of warranty and Product Improvement Program (PIP) claims
Maintain department tools and equipment

Facility And Safety

Oversee facility inspections and conduct safety meetings
Ensure annual safety inspections are completed
Coordinate building and yard maintenance with the Store Manager

Training And Customer Relations

Coordinate dealership training programs
Conduct service-related customer clinics
Develop customer relationships through cold calls and in-person visits

Professional Conduct And Compliance

Maintain professionalism and monitor department performance metrics
Ensure compliance with vehicle operation regulations and safety rules
Perform other duties as directed by management, in alignment with dealership objectives

Qualifications

5+ years of service management or leadership experience in heavy equipment, construction equipment, agricultural equipment, diesel, or related service environments.
Strong financial, operational, and team leadership skills, including budgeting, forecasting, and performance management.
Experience with warranty administration and manufacturer compliance preferred.
Valid driver's license with an acceptable driving record; must be at least 21 years of age.
Ability to travel locally for customer visits and business development activities.
Strong organizational, communication, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.

About Sonsray

Sonsray moves mountains for the construction, transportation, and agriculture industries. We are the West Coast's largest Thermo King & CASE dealership, offering sales, parts, service, rental, and leasing. We are committed to fostering a supportive and dynamic work environment.

Why work here?

Medical coverage (PPO + HSA options)
Dental, Vision, and Life insurance provided at no cost
401K with competitive employer contributions
80 hours of annual vacation, increasing with years of service
Uniforms provided annually
Annual boot voucher of $175.00
One full paid day off annually for community volunteer work
Birthday meal provided by Sonsray
Privately owned and operated, with decisions made based on core values rather than corporate directives
Annual Holiday Party, including covered airfare and hotel for employees and a guest
Emphasis on company growth and employee development
Open-door policy, fostering a collaborative environment with active owner and management involvement