Service Manager

LAUKOA; Durham (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid vacation and sick leave

Employer-paid basic life and AD&D

Employee Assistance Program

Flexible work environment

Voluntary benefits: critical illness,

Job summary

LAUKOA is seeking a Service Manager for DAWSON's EPA Facilities Operations at Research Triangle Park (RTP), NC. The role oversees maintenance and service work orders across multiple facilities, coordinating schedule, resources, and subcontractors.

Responsibilities include managing workflows, ensuring safety and quality, and communicating with customers and government representatives. Requires 3+ years in facilities ops, CMMS experience, and MS Office skills.

Qualifications

• Minimum of three (3) years of experience overseeing, coordinating, and executing routine and non-routine facilities operations, maintenance, and service work orders.
• Experience in a large commercial or industrial facility or across multiple facilities with complex mechanical, electrical, and structural requirements.
• Proficiency in MS Office applications (Word, Excel, Project) and strong written/verbal communication.
• Ability to read, write, and speak English fluently.

Responsibilities

• Manage and oversee routine and non-routine facilities operations, maintenance, and service work orders.
• Coordinate, schedule, prioritize, and track a high volume of concurrent work orders.
• Oversee service activities involving mechanical, electrical, structural, and other facility systems.
• Coordinate resources to support efficient service delivery and communicate status to stakeholders.
• Ensure compliance with contract requirements, safety standards, and quality procedures.
• Utilize CMMS to track work orders and maintain records.

Skills

Communication skills

Organizational skills

English fluency

MS Office proficiency

Tools

Microsoft Office (Word, Excel, Project)

Job description

Mahalo for your interest in this role! Please see the full position description below. For more information about LAUKOA, please visit https://www.laukoa.com.

Serve as the Service Manager for DAWSON's Facilities Operations, Maintenance, and Support Services contract supporting the U.S. Environmental Protection Agency (EPA) at Research Triangle Park (RTP), North Carolina. The Service Manager is responsible for overseeing, coordinating, scheduling, and tracking routine and non-routine facilities maintenance and service work orders across multiple laboratory and research facilities.

Location: Research Triangle Park (RTP), North Carolina

Responsibilities:

• Manage and oversee the execution of routine and non-routine facilities operations, maintenance, and service work orders.
• Coordinate, schedule, prioritize, and track a high volume of concurrent work orders to ensure timely completion.
• Oversee service activities involving mechanical, electrical, structural, and other facility systems.
• Coordinate work assignments, personnel, materials, and subcontractor resources to support efficient service delivery.
• Monitor work order progress, identify scheduling conflicts or delays, and implement corrective actions as necessary.
• Communicate with customers, subcontractors, facility personnel, and Government representatives regarding service requests, schedules, and work status.
• Utilize the computerized maintenance management system (CMMS) to track work orders, document completed work, and maintain accurate service records.
• Ensure service work complies with contract requirements, applicable safety standards, and quality control procedures.
• Coordinate with the Project Manager, Task Order Manager, Quality Control personnel, and other site staff to support contract performance.
• Prepare and maintain required work order documentation, status reports, and performance records.

Required Qualifications:

• Minimum of three (3) years of experience with responsible oversight, management, and execution of routine and non-routine facilities operations, maintenance, and service work orders.
• Experience must be in a large commercial or industrial facility, or across multiple facilities with complex mechanical, electrical, and structural requirements.
• Demonstrated experience coordinating work and communicating effectively with customers and subcontractors.
• Proven ability to simultaneously manage, schedule, and track a high volume of independent work orders.
• Proficiency in Microsoft Office applications, including Word, Excel, and Project.
• Strong written and verbal communication and organizational skills.
• Ability to read, write, and speak English fluently.

Preferred Qualifications (not required):

• Experience using one or more computerized maintenance management systems (CMMS).

Additional Requirements:

• Must be eligible to obtain and maintain access to EPA facilities.
• Must be authorized to work in the United States.

LAUKOA is an Equal Opportunity/Affirmative Action/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

LAUKOA offers a best-in-class benefits program including

• medical, dental, and vision insurance
• a 401(k) program with employer match
• paid vacation and sick leave
• employer-paid basic life and AD&D insurance
• an Employee Assistance Program
• a flexible work environment

Additionally, employees can choose from several voluntary benefits including:

• critical illness coverage
• accident insurance
• identity theft coverage
• pet insurance, and more

LAUKOA gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.