Service Manager

Texas Roadhouse; Dayton (OH); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision Insurance

Paid Vacation

Parental/Bereavement Leave

Adoption Assistance

Short-Term and Long-Term Disability

Life, Accident and Critical Illness

Identity Theft Protection

Employee Assistance Program

401(k) Retirement Plan

Tuition Reimbursements

Monthly Profit-Sharing Program

Annual holiday bonus

Job summary

Texas Roadhouse in Dayton, OH is seeking a Service Manager to oversee all Front of House daily operations and staff, ensuring Legendary Food and Legendary Service for guests. You will lead, train, coach, and evaluate team members, while managing liquor costs and compliance with safety policies.

This role offers a comprehensive rewards package and opportunities for career growth within a people-first culture. A strong focus on guest satisfaction and ongoing staff development is essential.

Qualifications

• Experience leading Front of House teams and ensuring guest satisfaction.
• Ability to train and develop staff, conduct evaluations, and coach performance.
• Strong understanding of restaurant operations, safety, and liquor service policies.

Responsibilities

• Drive sales, manage service standards, and monitor guest satisfaction.
• Enforce employment policies and maintain restaurant cleanliness and guest safety.
• Provide or direct Front of House training for staff.
• Evaluate and coach Front of House employees; handle disciplinary actions.
• Manage liquor orders and control liquor costs; ensure compliance with liquor laws.
• Guide development of key employees, assistant managers, and hourly staff.
• Review applications, interview, and hire Front of House team members.
• Schedule work hours and assign tasks before, during, and after opening.

Skills

Front of House management

Leadership

Staff coaching

Guest service

Job description

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We’re about loving what you’re doing today and preparing you for what you’ll be doing tomorrow. Are you ready to be a Roadie?Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today!As a Service Manager Your Responsibilities Would Include

• Driving sales, steps of service, and guest satisfaction
• In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times
• Providing or directing all Front of House training
• Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
• Managing liquor orders and controlling liquor costs
• Enforcing applicable liquor laws and Responsible Alcohol Service guidelines
• Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones
• Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees.
• Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
• Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff
• Understanding, managing, and practicing safe food handling procedures

At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.RequirementsWe offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:

• A choice of medical plans that are best in class
• Dental and Vision Insurance
• Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
• Adoption Assistance
• Short-Term and Long-Term Disability
• Life, Accident and Critical Illness Insurance
• Identity Theft Protection
• Employee Assistance Program
• Business Travel Insurance
• 401(k) Retirement Plan
• Flexible Spending Accounts
• Tuition Reimbursements up to $5,250 per year
• Monthly Profit-Sharing Program
• Quarterly Restricted Stock Units Program
• Many opportunities to support your community
• Annual holiday bonus

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.