Service Manager

Verto People; Dallas (TX); On-site; USD 75,000 - 125,000; Full time

Benefits offered by this job

Overtime pay

Benefits eligibility

Day shift 7:00–15:30

Job summary

Verto People Ltd. is seeking a Service Manager for its Dallas operation. You will lead generator service across shop and field environments, driving technical delivery, team performance, and profitability.

The role emphasizes safety, scheduling, and customer satisfaction in a power generation setting. You will oversee budgets and labor utilization while developing technicians, coordinating preventive maintenance, repairs, and commissioning activities.

Qualifications

• Leads generator service teams across shop and field operations.
• Oversees preventive maintenance, repairs, refurbishments and commissioning.
• Manages budgets, labor utilization and profitability with a focus on safety.

Responsibilities

• Lead, manage, and develop service technicians and shop leadership.
• Oversee maintenance, repairs, installations, start-up and commissioning activities.
• Coordinate service schedules, workloads, and emergency callouts.

Skills

Generator service leadership

Team development

Budget management

Safety compliance

Tools

Field service software

ERP platforms

Work order systems

Job description

Salary: Up to $125,000 per year + Overtime

A Service Manager / Generator Service Manager is required to lead shop and field service operations for a specialist power generation equipment business in Dallas, Texas.

The Service Manager will take ownership of technical service delivery, team performance, safety, and profitability, combining technical knowledge with team leadership, customer management, and commercial oversight.

• Salary up to $125,000 per year.


• Overtime paid at 1.5 times the regular rate for hours worked over 40 per week.


• Monday–Friday working hours, 7:00 a.m.–3:30 p.m.


• Eligibility to participate in company employee benefit programs, subject to plan terms and eligibility requirements.

The Service Manager / Generator Service Manager Role:

• Lead, manage, and develop generator technicians, lead technicians, and shop management across shop and field service operations.


• Oversee preventive maintenance, generator repairs, refurbishment, installations, start-up, and commissioning activities.


• Plan and coordinate service schedules, technician workloads, emergency callouts, and customer commitments.


• Manage service budgets, labor utilization, billable hours, equipment costs, and departmental profitability.


• Implement and maintain safety standards, including OSHA compliance, electrical safety, lockout/tagout, and NFPA 70E procedures.


• Recruit, train, and develop technicians, supporting technical competency, certifications, and workforce performance.


• Work closely with sales and account management teams to develop service revenue and preventive maintenance agreements.


• Monitor service performance through response times, first-time fix rates, productivity, and customer satisfaction.


• Extensive experience servicing diesel and gas generators or similar power generation equipment.


• Proven experience managing and developing technical service teams across shop and field environments.


• Strong technical knowledge of generator sets, control systems, automatic transfer switches, paralleling systems, and electrical distribution.


• Experience managing service schedules, technician utilization, departmental budgets, and profitability.


• Knowledge of electrical safety standards, applicable electrical codes, and safe maintenance practices.


• Ability to interpret electrical schematics, wiring diagrams, and technical documentation.


• Experience using field service management software, work-order systems, ERP platforms, and Microsoft Office.


• Valid driver's license and willingness to travel to customer sites and participate in on-call escalation