Service Manager

Texas Roadhouse, Inc.; Conway (AR); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision Insurance

Paid leave & holidays

Adoption assistance

Disability insurance

Life, accident & critical illness

Identity Theft Protection

Employee Assistance Program

Business Travel Insurance

401(k) Retirement Plan

Flexible Spending Accounts

Tuition reimbursement

Profit-sharing program

RSU program

Community involvement

Holiday bonus

Job summary

Texas Roadhouse in Conway, AR is seeking a Service Manager to oversee daily Front of House operations and lead all Front of House employees to deliver Legendary Food and Legendary Service to guests.

You will drive sales, ensure policy compliance, provide training, and manage schedules while maintaining a fun, safe environment focused on guest satisfaction.

Qualifications

• Experience managing front-of-house teams in a high-volume restaurant.
• Proven ability to drive guest satisfaction and sales growth.
• Ability to train and develop staff through coaching and feedback.
• Strong communication with cross-functional management and staff.
• Knowledge of alcohol service laws and responsible service guidelines.

Responsibilities

• Oversee front-of-house daily operations and staff performance.
• Drive sales, steps of service, and guest satisfaction.
• Enforce employment policies and restaurant cleanliness and safety.
• Provide or direct front-of-house training and development.
• Conduct performance evaluations and coaching for staff.
• Manage liquor orders and control liquor costs.
• Ensure compliance with liquor laws and responsible service guidelines.
• Schedule staff and assign tasks across opening hours.
• Foster a positive, safe work environment aligned with core values.

Skills

Leadership

Guest service

Training

Communication

Safety & compliance

Education

High school diploma or equivalent

Tools

POS systems

Inventory software

Job description

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We’re about loving what you’re doing today and preparing you for what you’ll be doing tomorrow. Are you ready to be a Roadie?

Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience,

As a Service Manager Your Responsibilities Would Include

• Driving sales, steps of service, and guest satisfaction
• In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times
• Providing or directing all Front of House training
• Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
• Managing liquor orders and controlling liquor costs
• Enforcing applicable liquor laws and Responsible Alcohol Service guidelines
• Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones
• Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees.
• Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
• Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff
• Understanding, managing, and practicing safe food handling procedures

At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.

Requirements

We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:

• A choice of medical plans that are best in class
• Dental and Vision Insurance
• Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
• Adoption Assistance
• Short-Term and Long-Term Disability
• Life, Accident and Critical Illness Insurance
• Identity Theft Protection
• Employee Assistance Program
• Business Travel Insurance
• 401(k) Retirement Plan
• Flexible Spending Accounts
• Tuition Reimbursements up to $5,250 per year
• Monthly Profit-Sharing Program
• Quarterly Restricted Stock Units Program
• Many opportunities to support your community
• Annual holiday bonus

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status.