Service Manager

Texas Roadhouse, Inc.; Madison (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical plans

Dental and Vision Insurance

Paid vacation

Parental leave

Donor, Bereavement leave

Job summary

Texas Roadhouse, Inc. is seeking a legendary Service Manager to oversee all Front of House daily operations and manage Front of House employees. The role focuses on delivering Legendary Food and Legendary Service to guests, with emphasis on people and daily improvements.

The position offers a dynamic restaurant environment with opportunities for training, development, and progression within the company.

Qualifications

• Experience managing front-of-house hospitality teams.
• Ability to train and coach employees.
• Strong understanding of guest service standards.
• Excellent communication and conflict resolution skills.

Responsibilities

• Drive sales, steps of service, and guest satisfaction.
• Enforce employment policies and oversee restaurant cleanliness and guest safety.
• Provide or direct Front of House training.
• Manage performance evaluations, coaching and discipline.
• Oversee liquor orders and control costs; ensure Responsible Alcohol Service.
• Review applications, interview and hire Front of House staff.
• Plan hours, schedules, and assign tasks before, during, and after opening hours.

Skills

People management

Staff training

Guest service

Leadership

Policy compliance

Job description

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We’re about loving what you’re doing today and preparing you for what you’ll be doing tomorrow. Are you ready to be a Roadie?

Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience,

As a Service Manager Your Responsibilities Would Include

• Driving sales, steps of service, and guest satisfaction
• In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times
• Providing or directing all Front of House training
• Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
• Managing liquor orders and controlling liquor costs
• Enforcing applicable liquor laws and Responsible Alcohol Service guidelines
• Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones
• Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees.
• Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
• Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff
• Understanding, managing, and practicing safe food handling procedures

At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.

Requirements

We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:

• A choice of medical plans that are best in class
• Dental and Vision Insurance
• Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
• Adoption Assistance
• Short-Term and Long-Term Disability
• Life, Accident and Critical Illness Insurance
• Identity Theft Protection
• Employee Assistance Program
• Business Travel Insurance
• 401(k) Retirement Plan
• Flexible Spending Accounts
• Tuition Reimbursements up to $5,250 per year
• Monthly Profit-Sharing Program
• Quarterly Restricted Stock Units Program
• Many opportunities to support your community
• Annual holiday bonus

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.