Service Manager

MFS Investments; Concord (NH); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical plans

Dental and Vision Insurance

Paid Vacation and Leave

401(k) Retirement Plan

Flexible Spending Accounts

Profit-Sharing Program

Restricted Stock Units Program

Community involvement opportunities

Job summary

Texas Roadhouse is seeking a legendary Service Manager to oversee all Front of House daily operations, manage Front of House staff, and ensure Legendary Food and Legendary Service for guests. You will drive sales, train teams, coach performance, and maintain safety and compliance standards.

We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers who meet eligibility requirements, including medical, dental, vision, paid time off, 401(k), and more.

Qualifications

• Drives sales, steps of service, and guest satisfaction.
• Enforces employment policies and oversees cleanliness and safety.
• Provides or directs Front of House training.
• Manages Front of House performance: evaluations, coaching, discipline.
• Manages liquor orders and controls liquor costs.
• Enforces liquor laws and Responsible Alcohol Service guidelines.
• Develops key employees with daily feedback in one-on-ones.
• Reviews applications, interviews, and hires Front of House staff.
• Directs work: setting hours, schedules, tasks before/during/after opening hours.
• Creates a fun, safe environment following core values and goals, with contests and incentives.
• Understands and applies safe food handling procedures.

Responsibilities

• Oversee Front of House daily operations and guest experience.
• Lead Front of House training and staff development programs.
• Manage liquor orders and cost control for the restaurant.
• Ensure compliance with liquor laws and safety standards.

Skills

Front of House management

Guest service

Training & development

Staff scheduling

Liquor cost control

Hiring & onboarding

Safety compliance

Tools

POS systems

Job description

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and preparing you for what you'll be doing tomorrow. Are you ready to be a Roadie?

Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience.

As a Service Manager your responsibilities would include:

• Driving sales, steps of service, and guest satisfaction
• In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times
• Providing or directing all Front of House training
• Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
• Managing liquor orders and controlling liquor costs
• Enforcing applicable liquor laws and Responsible Alcohol Service guidelines
• Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones
• Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees.
• Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
• Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff
• Understanding, managing, and practicing safe food handling procedures

At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.

We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:

• A choice of medical plans that are best in class
• Dental and Vision Insurance
• Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
• Adoption Assistance
• Short-Term and Long-Term Disability
• Life, Accident and Critical Illness Insurance
• Identity Theft Protection
• Employee Assistance Program
• Business Travel Insurance
• 401(k) Retirement Plan
• Flexible Spending Accounts
• Tuition Reimbursements up to $5,250 per year
• Monthly Profit-Sharing Program
• Quarterly Restricted Stock Units Program
• Many opportunities to support your community
• Annual holiday bonus

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.