Service Manager

ECI Management LLC; Clayton (NC); On-site; USD 60,000 - 75,000; Full time

Job summary

ECI Group is seeking an experienced Service Manager to lead our on-site maintenance team across multifamily properties. You will drive operational excellence through customer service, people leadership, safety and effective workflow management.

Join a team guided by strong core values and a commitment to delivering high-quality resident experiences while managing budgets and vendor relationships.

Qualifications

• Minimum 3 years of general maintenance experience in residential property management.
• 1 year of supervisory experience preferred.
• Working knowledge of HVAC, plumbing, electrical, fire protection and energy management systems.
• EPA certification and other licenses as required by local, state or other regulations.
• Willingness and ability to work weekends and maintain 24/7 on-call duties.
• Maintain regular and predictable attendance in accordance with company policy.
• Must have access to reliable transportation.
• High school graduate or GED.

Responsibilities

• Oversee daily maintenance staff, schedules, on-call duties, and performance.
• Coordinate weekly make-ready and service request schedules with office staff.
• Monitor and complete all work orders in a timely manner.
• Identify and schedule preventative maintenance and safety inspections.
• Monitor market-ready apartments for quick turn times and safety compliance.
• Assist with safety training and supervise outside contractors as needed.

Skills

General maintenance

Supervisory experience

Customer service

Education

High school diploma or GED

Tools

Excel

Yardi

Microsoft Office Suite

Job description

Description

ECI Group is seeking an experienced, customer-centric Service Manager to join our growing team. The Service Manager is a critical member of our onsite community team, leading a team of maintenance professionals that work to ensure our properties meet our standards of operational excellence and uphold our company values. Our Service Managers thrive in being leaders who stive to deliver excellence across all aspects of the business including customer service, people leadership, safety, and operations. Sound like you? Join us!

About Us

ECI Group has been building communities and enriching lives for over 50 years by developing, building, investing in, and operating multifamily housing throughout the Southeast. While ECI is proud of its history, we are even more excited about our future. We are privately owned and fully integrated - developing, constructing, and managing our properties. ECI Group owns and operates approximately 7,000 + units, with more communities in active development. At ECI, we are guided by our core values, the heart of which is working as One Team, Better Together.

What's In It For You?

In addition to competitive pay, ECI's robust benefits package includes:

• Bonus potential
• 30% rental discount at ECI properties
• Paid time off and company holidays
• 401k plus 4% company match
• Wellness plans, flexible spending accounts, and dependent care
• Participation in professional development programming, including a designated Mentor from day one

What You'll Do

• Daily monitoring and communication of the maintenance staff, schedules, on-call availability, and duties.
• Coordinate with the office staff to determine weekly apartment make ready and service request schedules.
• Complete and evaluate the daily/weekly completion of all work orders.
• Identify and schedule preventative maintenance including filter change, power washing, etc.
• Monitor and inspect market ready apartments to ensure quick turn times.
• Monitor and maintain all required permits for operating the property such as pool, spa, elevator, sign etc.
• Assist with hazardous weather problems, fires, floods, freezing, snow removal, etc.; identify and correct any hazardous community conditions.
• Assist the Community Manager with supervising all work by outside contractors.
• Ensure all equipment is operated in a safe manner.
• Coordinate, schedule and respond to resident/management service requests for occupied apartments.
• Assist Community Manager with ensuring safety procedures are adhered to at the property.
• Coordinate and schedule appropriate safety and skills training for the maintenance staff.
• Report any workman’s compensation issues and/or employee incidents immediately.
• Maintain compliance with OHSA regulations.
• Monitor and maintain the maintenance budget, order supplies, and obtain purchase approvals.

Requirements

What You'll Need

• Minimum 3 years of general maintenance experience in residential property management; 1 year of supervisory experience is preferred.
• Working knowledge of HVAC, plumbing, electrical, fire protection and energy management systems
• EPA certification as well as other certifications/licenses as required by local, state or other regulations.
• Willingness and ability to work weekends and maintain 24/7 on-call duties.
• Maintain regular and predictable attendance in accordance with company policy to meet business and operational needs.
• Must have access to reliable transportation.
• High school graduate or GED.
• Basic experience with Microsoft Office Suite, Internet, and other relevant applications.

What'll Set You Apart

• Proficiency with Excel and ability to accurately perform basic mathematical functions.
• Strong customer service and problem-solving skills.
• Prior experience or working knowledge of Yardi or similar applications.

Physical Activities and Work Environment

• Requires frequent lifting and moving of objects up to 75 pounds.
• Requires frequent bending and/or stooping, and use of ladders or stepladders, to perform essential maintenance tasks.
• May require regularly climbing stairs to access upper floor apartments.
• Requires frequently working outside in various weather conditions.

ECI Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.