Service Technician

ECI Group; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus potential

30% rental discount at properties

Paid time off & company holidays

401k + 4% company match

Wellness plans & FSAs

Mentorship & professional development

Job summary

ECI Group is seeking a dynamic Service Technician to join our onsite community team. This role maintains and services our multifamily properties to meet operational standards and uphold our core values, ensuring resident comfort and safety.

We offer a competitive benefits package, including a 30% rental discount, PTO, 401k with 4% company match, wellness plans, and professional development with mentorship from day one.

Qualifications

• High school diploma or GED with a valid driver’s license.
• Minimum 2 years of general maintenance experience in multi‑unit properties.
• Working knowledge of HVAC, plumbing, electrical, fire protection and energy management systems.
• Able to work weekends and on‑call shifts; overtime as needed.

Responsibilities

• Handle resident service requests via online ticketing system and deliver excellent service.
• Perform or assist in all phases of apartment and property maintenance, including make‑readies and groundskeeping.
• Maintain exterior and interior upkeep of the property.
• Assist the Service Manager on health, safety issues by identifying hazards and reporting concerns.
• Help prevent, mitigate and repair damage from severe weather events.
• Operate maintenance tools safely and in compliance with standards.
• Ensure compliance with ADA, OSHA and other regulations affecting property maintenance.

Skills

HVAC knowledge

Plumbing

Electrical

Fire protection & energy management

Microsoft Office

Education

High school diploma or GED

Tools

Yardi

Job description

ECI Group is seeking a dynamic, customer‑centric Service Technician to join our growing team. The Service Technician is a critical member of our onsite community team, performing maintenance and service work that ensures our properties meet our standards of operational excellence and uphold our company values. Our Service Technicians take pride in knowing that they provide excellent service to our residents and ensure their comfort and safety needs are upheld at the highest standard.

About Us

ECI Group has been building communities and enriching lives for over 50 years by developing, building, investing in, and operating multifamily housing throughout the Southeast. While ECI is proud of its history, we are even more excited about our future. We are privately owned and fully integrated – developing, constructing, and managing our properties. ECI Group owns and operates approximately 7,000+ units, with more communities in active development. At ECI, we are guided by our core values, the heart of which is working as One Team, Better Together.

What’s In It For You

In addition to competitive pay, ECI’s robust benefits package includes:

• Bonus potential
• 30% rental discount at ECI properties
• Paid time off and company holidays
• 401k plus 4% company match
• Wellness plans, flexible spending accounts, and dependent care
• Participation in professional development programming, including a designated Mentor from day one

What You’ll Do

• Handle resident service requests via online ticketing system on a timely basis while providing fantastic customer service.
• Perform or assist in all phases of apartment and property maintenance including make‑readies, walking vacant units, groundskeeping, punch‑out work, trash‑out, maintaining the swimming pool and golf carts, and interior and exterior repairs.
• Assist in the upkeep of the exterior and interior of the property.
• Assist the Service Manager with health and safety issues by identifying and reporting potential hazards, liability and safety concerns, and unresolved maintenance issues.
• Assist with efforts to prevent, mitigate and repair damage from severe weather events.
• Familiarity with maintenance tools and equipment and ability to operate them in a safe manner.
• Maintain compliance with company policies, ADA, OSHA and other regulations affecting the maintenance of the property.

Requirements (What You’ll Need)

• High school diploma or GED along with a valid driver’s license.
• A minimum of 2 years of general maintenance experience in multi‑unit property management.
• Working knowledge of HVAC, plumbing, electrical, fire protection and energy management systems.
• Work as scheduled, including weekend and on‑call shifts as needed.
• Ability and willingness to work overtime if needed.

What’ll Set You Apart

• EPA certification Type I or II as well as other certifications/licenses as required by local, state or other regulations.
• Basic knowledge of Microsoft Office Suite, Internet, Yardi, and other relevant applications.

Physical Activities and Work Environment

• Requires frequent lifting and moving of objects up to 75 pounds.
• Requires frequent bending and/or stooping, and use of ladders or stepladders, to perform essential maintenance tasks.
• May require regularly climbing stairs to access upper floor apartments.
• Requires frequently working outside in various weather conditions.

ECI Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.