Service Manager

Alsco; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

401K match

Medical/Dental/Vision & FSA/HSA

Life Insurance

Disability Insurance

Vacation & Holidays

Employee Assistance Program

Job summary

Alsco Uniforms in Chicago seeks a Service Manager to lead all aspects of branch service operations, drive customer retention, and grow accounts. You will coach and develop District Managers and Route Sales Representatives to achieve high performance, safety, and compliance across route delivery operations.

The role emphasizes cross-functional collaboration with Sales, Production, and Office teams to reach branch goals while maintaining a safe and compliant work environment.

Qualifications

• 3 to 5 years of leadership experience in route-based service or similar.
• Strong knowledge of route operations and service execution.
• Familiarity with DOT regulations and fleet safety standards.
• Valid driver’s license and clean driving record.

Responsibilities

• Lead and coach District Managers and Route Sales Representatives to build a high-performing service team.
• Drive performance through regular coaching, evaluations, and career development planning.
• Ensure exceptional customer service via route audits, visits, issue resolution, and proactive communication.
• Support retention and revenue growth through upselling, cross-selling, product sampling, and successful new account installations.
• Collaborate with Sales, Production, and Office teams to meet branch goals and maintain a safe, compliant work environment.
• Promote safety and ensure proper vehicle maintenance and operation.

Skills

Leadership

Route operations

Customer retention

Performance management

DOT regulations

Fleet safety

Driver qualifications

Valid driver license

Job description

Classification: Exempt

The Service Manager is responsible for leading all aspects of service operations at the branch level, including customer retention, account growth, operational compliance, and team performance. This role ensures excellence in route delivery service, customer satisfaction, and financial results. The Service Manager reports directly to the General Manager.

You Will:

• Lead, develop, and coach District Managers and Route Sales Representatives to build a high-performing, accountable, and promotable service team.
• Drive employee performance through regular coaching, performance evaluations, and career development planning.
• Ensure exceptional customer service by overseeing route audits, customer visits, issue resolution, and proactive communication.
• Support customer retention and revenue growth through upselling, cross-selling, product sampling, and successful new account installations.
• Collaborate cross-functionally with Sales, Production, and Office teams to support branch goals, identify growth opportunities, and maintain a safe, compliant work environment.
• Promote a safe working environment and enforce all safety standards. Ensure delivery vehicles are being properly maintained and operated safely.

What You Bring:

• 3 to 5 years of leadership experience in route-based service, uniforms/linen, logistics, transportation, distribution, or a similar service-driven environment.
• Strong knowledge of route operations, customer retention, performance management, and service execution.
• Familiarity with DOT regulations, fleet safety, driver qualification requirements, and workplace safety standards.
• Valid driver's license and a safe driving record.

Work Environment and Requirements:

• Operating vehicles on public roads, working in customer locations, office and service areas of a typical industrial laundry facility, Service Center, or depot.
• Travel to customer sites as needed.

• May be required to drive a company-owned vehicle or employee-owned vehicle at company's discretion.

Our Benefits:

• 401 K Plan with Company Match
• Medical, Dental, Vision, and FSA/HSA
• Life Insurance, Disability Insurance
• Vacation, Sick Time, Holidays
• Employee Assistance Program (EAP)

Benefits may vary for positions covered by a collective bargaining agreement.

For a general description of benefits that are being offered for this position, please visit .

About Us:

We are Alsco Uniforms. We've been committed to our customers since 1889, proudly pioneering the uniform and linen rental industry and growing into a global leader serving over 350,000 customers across 13 countries. We provide exceptional service and create solutions that strengthen our customers' operations.

At Alsco, our diverse workforce drives performance, innovation, and exceptional service. We're looking for individuals who want to build a rewarding career while making a meaningful impact. Explore how Alsco helps you build a successful career with competitive compensation, benefits, and ongoing opportunities for growth.

Join our team and build your career with Alsco Uniforms!

Equal Opportunity Employer

Alsco Uniforms considers candidates for employment without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, or gender identity. Additionally, we do not discriminate based on genetic information, military status, protected veteran status, or other classification protected by applicable federal, state, or local law. Specifically, protected veteran status includes status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active-duty wartime or campaign badge veteran.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Thank you for your interest in joining Alsco Uniforms. Employment is contingent upon successful completion of background and safety sensitive drug screening.