Service Manager

Alsco Uniforms; Chicago (IL); Vor Ort; USD 85.000 - 110.000; Vollzeit

Benefits dieser Stelle

401K with match

Medical/Dental/Vision

Life & Disability Insurance

Paid Vacation & Holidays

EAP

Zusammenfassung

Alsco Uniforms is seeking a results-driven leader to manage District Managers and Route Sales Representatives in the Chicago area. You will coach teams, drive performance, and ensure high-quality service across the route network.

You will oversee audits, customer visits, and issue resolution while supporting retention and revenue growth through upselling and new account installations. A strong focus on safety and cross-functional collaboration is essential.

Qualifikationen

• Leadership experience in route-based service or logistics.
• Strong knowledge of route operations and service execution.
• Familiarity with DOT regulations and fleet safety.
• Valid driver’s license and clean driving record.

Aufgaben

• Lead, develop, and coach District Managers and Route Sales Representatives.
• Drive employee performance through coaching and evaluations.
• Oversee route audits, customer visits, issue resolution, and proactive communication.
• Support customer retention and revenue growth via upselling and new account installations.
• Collaborate with Sales, Production, and Office teams to meet branch goals.
• Promote safety and ensure vehicles are properly maintained and operated.

Kenntnisse

People leadership

Route operations

Performance management

Regulatory compliance

Jobbeschreibung

Classification: Exempt

You Will

• Lead, develop, and coach District Managers and Route Sales Representatives to build a high-performing, accountable, and promotable service team.
• Drive employee performance through regular coaching, performance evaluations, and career development planning.
• Ensure exceptional customer service by overseeing route audits, customer visits, issue resolution, and proactive communication.
• Support customer retention and revenue growth through upselling, cross-selling, product sampling, and successful new account installations.
• Collaborate cross-functionally with Sales, Production, and Office teams to support branch goals, identify growth opportunities, and maintain a safe, compliant work environment.
• Promote a safe working environment and enforce all safety standards. Ensure delivery vehicles are being properly maintained and operated safely.

What You Bring

• 3 to 5 years of leadership experience in route-based service, uniforms/linen, logistics, transportation, distribution, or a similar service-driven environment.
• Strong knowledge of route operations, customer retention, performance management, and service execution.
• Familiarity with DOT regulations, fleet safety, driver qualification requirements, and workplace safety standards.
• Valid driver’s license and a safe driving record.

Work Environment And Requirements

• Operating vehicles on public roads, working in customer locations, office and service areas of a typical industrial laundry facility, Service Center, or depot.
• Travel to customer sites as needed.
• May be required to drive a company-owned vehicle or employee-owned vehicle at company’s discretion.

Our Benefits

• 401 K Plan with Company Match
• Medical, Dental, Vision, and FSA/HSA
• Life Insurance, Disability Insurance
• Vacation, Sick Time, Holidays
• Employee Assistance Program (EAP)

Benefits may vary for positions covered by a collective bargaining agreement.

About Us

We are Alsco Uniforms. We've been committed to our customers since 1889, proudly pioneering the uniform and linen rental industry and growing into a global leader serving over 350,000 customers across 13 countries. We provide exceptional service and create solutions that strengthen our customers’ operations.

At Alsco, our diverse workforce drives performance, innovation, and exceptional service. We're looking for individuals who want to build a rewarding career while making a meaningful impact. Explore how Alsco helps you build a successful career with competitive compensation, benefits, and ongoing opportunities for growth.

Equal Opportunity Employer

Alsco Uniforms considers candidates for employment without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, or gender identity. Additionally, we do not discriminate based on genetic information, military status, protected veteran status, or other classification protected by applicable federal, state, or local law. Specifically, protected veteran status includes status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active-duty wartime or campaign badge veteran.

Thank you for your interest in joining Alsco Uniforms. Employment is contingent upon successful completion of background and safety sensitive drug screening.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.