Service Manager

Convene Hospitality Group; Chicago (IL); On-site; USD 70,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with company match

Career development opportunities

Job summary

Convene Hospitality Group is seeking a Service Manager for the operations team at Convene 311 W Monroe in Chicago. The role reports to the General Manager and focuses on ensuring profitable operation, high-quality service, and program success across events and meetings.

The ideal candidate will supervise culinary and service teams, enforce health and safety standards, and collaborate with culinary staff to optimize service delivery. Industry knowledge and strong guest relations are essential.

Qualifications

• Progressive experience in a conference center or related field
• Previous supervisory responsibility preferred
• Strong knowledge of service standards and service types
• Knowledge of food and beverage preparation techniques, health dept rules and liquor laws
• Involvement in ongoing training of service staff to maintain standards
• Experience with opening/closing inspection duties
• Maintain service cleanliness at site
• Ensure positive client satisfaction
• Ability to interact with guests and associates professionally
• Adherence to hygiene and grooming standards
• Flexible with long hours
• Ability to lift/carry up to 25 lbs and stand for extended periods

Responsibilities

• Supervise and set up culinary service quickly and efficiently according to the program execution order
• Supervise the service team and support staff, including setup, utilities, maintenance, and security
• Coordinate culinary service between culinary and service teams
• Provide accurate counts to culinary team
• Review menu and service with production and culinary teams
• Enforce rules and safety/emergency programs
• Monitor beverage consumption
• Ensure sanitation and cleanliness of service areas

Skills

Service management

Supervisory experience

Food & beverage service

Health & safety knowledge

Customer service

Job description

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

We’re seeking a Service Manager to join our operations team at Convene 311 W Monroe. The Service Manager will report directly to the General Manager

What You’ll Do:

The Service Manager is responsible for ensuring the success of all programs, while maintaining a profitable operation and high-quality products and service levels. The Service Manager is expected to share ideas to promote business, reduce employee turnover, maintain revenue and payroll budgets, and meet budgeted productivity while keeping quality consistently high.

• Supervise and set up the culinary service in a quick and efficient manner to participants and ensure that it follows The Program Execution Order
• Supervise the service team and support staff, including setup, utilities, maintenance, and security
• Coordinate culinary service between the culinary team and the service team
• Keep the culinary informed of accurate counts
• Review menu/service with production and culinary teams
• Enforce all rules and regulations, and ability to carry out all safety and emergency programs
• Monitor all beverage consumption
• Follow all health and safety regulations and ensure the sanitation and cleanliness of service areas

What We Look For:

• Minimum of 2 or more years of progressive experience in a conference center or a related field
• Previous supervisory responsibility preferred
• Strong knowledge of service standards, and different service types
• Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations
• Be involved in and/or conduct ongoing training of service specialist to maintain standards of service
• Manage opening and/or closing inspection duties
• Maintain service cleanliness in front and back of the site
• Ensure positive overall client satisfaction
• Ability to interact with guests and/or associates in a courteous, empathetic and discreet manner
• Adhere to basic hygiene procedures and grooming standards
• Flexible and long hours sometimes required
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time

Compensation:

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Min: $70,000 Salary Max: $78,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

What you can expect:

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
• Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
• Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.

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