Service Manager

Burlington Kia; Burlington (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(K)

Paid Holidays

Paid Vacation

Health insurance

Dental insurance

Vision insurance

Life Insurance

Accident insurance

Growth opportunities

Competitive pay plans

Job summary

Burlington Kia is seeking a Service Manager to enhance its Service Department. The role is crucial for maintaining customer satisfaction and ensuring the success of the department.

The ideal candidate will have at least 3 years of experience as a Service Manager, a strong focus on customer service, and the ability to lead a team effectively. We offer competitive pay and a range of benefits including health insurance and 401(K).

Qualifications

• Minimum of 3 years of experience as a Service Manager required.
• Automotive Service Management experience: 5 years.
• Strong focus on providing excellent customer service.

Responsibilities

• Assist customers with service needs.
• Match customer requirements with service options.
• Keep customers updated on service progress.
• Maintain customer follow-up system.
• Hire and supervise service department personnel.
• Create department goals and objectives.
• Handle customer complaints effectively.

Skills

Customer service focus

Leadership

Communication

Education

High school diploma

Job description

Are you looking for the next step in your career? Burlington Kia is seeking a Service Manager to take our Service Department to the next level. Burlington Kia we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Burlington Kia is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• 401(K)
• Paid Holidays
• Paid Vacation
• Health, Dental and Vision insurance at group rates
• Basic Life Insurance
• Accident and Critical Illness insurance
• Growth opportunities
• Competitive pay plans

Responsibilities

• Assist customers in servicing, repairing and explaining each service need.
• Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
• Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
• Keeps abreast of new products, features, accessories and attend product training as required.
• Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
• Creating goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
• Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.

Qualifications

• A minimum of 3 years of experience as a Service Manager is required.
• Strong focus on providing excellent customer service.
• A high school diploma is required.
• Automotive Service Management / Dealership: 5 years
• Clean and valid Driver's License

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.