Service Manager

BET Investments; Black Horse (PA); Sur place; USD 52 000 - 72 000; Plein temps

Résumé du poste

BET Investments, Inc. is seeking a Maintenance Supervisor for a 192-unit mid-rise property in Media, PA.

The ideal candidate has 5+ years of management experience in multi-family housing and strong leadership to supervise maintenance tasks and vendor coordination. Candidates must live within 30 minutes of the property, hold a valid driver’s license, and be capable of performing hands-on maintenance and safety compliance across building interiors, exteriors, and grounds.

Qualifications

• 5+ years of management experience in multi-family housing.
• Live within 30 minutes of the property and have a valid driver’s license.
• Experience supervising maintenance tasks and vendor coordination.
• Ability to enforce safety standards and maintain property compliance.
• Strong leadership and customer service skills.

Responsabilités

• Assists and completes work orders from resident requests and routine upkeep.
• Oversees apartment turns, pre-move-out inspections, punch lists, and vendor coordination.
• Develops standards for cleanliness and appearance of grounds, buildings, and common areas.
• Inspects work by contractors and vendors for quality and compliance.
• Maintains inventory of spare parts and materials; coordinates with Property Manager on purchases.
• Ensures MSDS and OSHA safety requirements are up to date and followed.

Connaissances

Leadership

Facilities management

Vendor management

Communication

Safety compliance

Formation

High School Diploma

Description du poste

• Location 50 Middletown Road,Media, PA, 19063,United States
• Job Category Maintenance
• Employee Type Non-Exempt
• Required Degree High school
• Travel 10%
• Manage Others Yes

Contact information

• Phone [phone]
• Email [e-mail]

Description

BET Investments, Inc, is an established Property Management company in search of a Maintenance Supervisor for one of our premiere properties located in Media, PA. This is a mid-rise style property with 192 units. The ideal candidate will have 5+ years of management experience in multi-family housing and demonstrates regular use of judgement and discretion to solve problems and/or resolve issues with strong leadership skills. Candidates must live within 30 minutes of the property and have a valid driver's license.

This position oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the property meet the Company’s standards for cleanliness, appearance, safety, and overall functionality by performing maintenance-related tasks.

Requirements

• Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the property by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
• Oversees and completes the “turning of apartments” process to prepare vacant apartment homes for leasing and new move‑ins by completing the pre‑move‑out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
• Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Company’s standards.
• Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.
• Maintains adequate inventory of spare parts and maintenance materials and works with Property Manager to order supplies and tools as needed to stay within budgetary guidelines.
• Ensure all MSDS sheets are current and readily accessible and keeps up to date on all OSHA and other safety related laws and requirements to ensure property compliance.
• Demonstrates customer services skills by treating residents and others with respect, answering questions from your team and residents, responding sensitively to complaints about maintenance services, and assigning work orders with efficiency and urgency.
• Conducts routine and periodic property inspections to identify safety and risk management concerns, keeps the property in good repair, and communicates concerns about the physical needs of the property to the appropriate individual(s).
• Completes documentation and other paperwork in a timely, accurate, and complete fashion so that service requests can be appropriately documented, tracked and completed.
• Identifies areas for improvement and offers suggestions to improve efficiency and productivity.

Knowledge, Skills, Abilities:

• Demonstrated ability to apply principles of logical thinking to define and correct problems.
• Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems.
• Demonstrated ability to read, write, and communicate effectively to represent company management in a support capacity, act as first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies.
• Previous experience working on multi‑family properties a must.

Physical Demands:

• Employee needs to be able to bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
• Must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet). Assists with snow removal.
• Must be able to push, pull, lift, carry, or maneuver weights of up to fifty (50) pounds independently and one hundred (100) pounds with assistance.
• Must be able to work a flexible work schedule, which includes taking “call” during nights, weekends and holidays. Must be available for emergencies that may arise after hours.

Summary

BET Investments is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. BET is an equal opportunity employer and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.