Service Manager

H.A. Thompson & Sons; Bismarck (ND); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k)

Company truck

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Relocation assistance

Tools provided

Vision insurance

Job summary

H. A. Thompson & Sons in Bismarck, ND seeks an HVAC Service Manager to lead our service team and ensure high-quality maintenance and repairs for our customers. You will oversee scheduling, staffing, training, and field operations, while upholding safety and industry standards.

Join a legacy company with decades of local service, a strong focus on customer satisfaction, competitive benefits, and opportunities for professional growth. Relocation assistance is available for the right candidate.

Qualifications

• Minimum 5+ years in HVAC service leadership or similar.
• Ability to plan and supervise service scheduling and dispatch.
• Strong communication and safety compliance knowledge.

Responsibilities

• Plan and schedule service work with dispatch to optimize resources.
• Oversee staffing, training, and performance of service technicians.
• Ensure completion of preventive maintenance on time and to standard.
• Maintain accurate documentation and generate progress reports.
• Build and maintain customer relationships; address concerns promptly.
• Identify and report opportunities to upgrade contracts and sell services.
• Ensure adherence to codes, standards, and safety requirements.

Skills

Leadership

HVAC knowledge

Team management

Customer service

Job description

Are you looking for a new opportunity as a leader within the HVAC industry? Look no further! H. A. Thompson & Sons, a reputable HVAC company in Bismarck, ND, is seeking a skilled HVAC Service Manager to join our team. With over 118 years of experience in the industry, we take pride in providing high-quality HVAC services to our customers. Joining our team means becoming a part of a company that values professionalism, teamwork, and customer satisfaction. If you have the necessary qualifications and a passion for delivering exceptional service, we want to hear from you! We have a full-time position primarily responsible for meeting contractual commitments to customers in a timely, high quality manner while providing leadership and continued technical development of the service technicians.

Job responsibilities include:

• Time Management/Planning:
• Demonstrate ability to accurately determine job priorities by scheduling personnel and materials with the dispatcher.
• Assure proper staffing and training is in place to allow staff to complete all work in a cost effective and high quality manner. Coordinates all work through staff.
• Resolve schedule conflicts as required.
• Completion of 100% of Preventive Maintenance service calls in the month they are due.
• Documentation:
• Train, direct and evaluate staff in the proper, accurate and timely completion of all paperwork.
• Report progress and estimate deviations and customer complaints in writing.
• Audit weekly service reports for accuracy.
• Audit weekly time cards for accuracy.
• Support sales force on calls including thorough inspection at start up for new Preventive Maintenance contracts.
• Understand the relationship between performance, customer satisfaction and new business.
• Promote new business and upgrading of existing agreements by instructing and directing staff to generate and report leads and sales opportunities.
• Codes, Standards and System Requirements:
• Understand mechanical systems and appropriate codes and industry standards. Assure permits are secured where applicable. Instruct and direct staff to provide design assistance to sales force as requested.
• Field Productivity:
• Instruct, direct and monitor staff in providing materials, direction, logistical support and tools to the field in order to maximize output per labor hour.
• Motivate staff and maintain high employee morale.
• Instruct and direct appropriate personnel to properly staff jobs to control labor costs.
• Instruct and direct staff to promptly respond to customer trouble (emergency) calls and resolve problems quickly and efficiently while building and maintaining customer confidence and satisfaction.
• Status Reporting:
• Conduct regular status reporting/review meeting with staff and managers. Compile information gathered, combine with personal observations and make recommendations to the general manager on all matters affecting service operations.
• Material Control:
• Instruct and direct staff to ensure cost effective and efficient use of equipment, tools and materials while ensuring efficient field operations.
• Expense Control:
• Instruct, direct and monitor staff in applying principles of cost/benefit to gain maximum utilization of company resources.
• Customer Relations:
• Instruct and direct staff to promptly address customer complaints to assure resolution and maintain long-term relationships.
• Training:
• Motivate and train staff. Develop and implement programs to improve skills of staff as individuals as well as a group.
• Assure technical capabilities for field force is consistent with current contractual commitments and market strategy.
• Continuous Recruitment:
• Promote professionalism and pride in order to attract high-promise human resources. Continually build and maintain a network of contacts.
• Other miscellaneous tasks/responsibilities as assigned.

Job Type: Full-time

• 401(k)
• Company truck
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Relocation assistance
• Tools provided
• Vision insurance

Ability to Commute:

• Bismarck, ND (Required)

Ability to Relocate:

• Bismarck, ND: Relocate before starting work (Required)