HVAC Service Operations Manager

H.A. Thompson & Sons; Bismarck (ND); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k)

Company truck

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Relocation assistance

Tools provided

Vision insurance

Job summary

H. A. Thompson & Sons in Bismarck, ND seeks an HVAC Service Manager to lead our service team and ensure high-quality maintenance and repairs for our customers. You will oversee scheduling, staffing, training, and field operations, while upholding safety and industry standards.

Join a legacy company with decades of local service, a strong focus on customer satisfaction, competitive benefits, and opportunities for professional growth. Relocation assistance is available for the right candidate.

Qualifications

• Minimum 5+ years in HVAC service leadership or similar.
• Ability to plan and supervise service scheduling and dispatch.
• Strong communication and safety compliance knowledge.

Responsibilities

• Plan and schedule service work with dispatch to optimize resources.
• Oversee staffing, training, and performance of service technicians.
• Ensure completion of preventive maintenance on time and to standard.
• Maintain accurate documentation and generate progress reports.
• Build and maintain customer relationships; address concerns promptly.
• Identify and report opportunities to upgrade contracts and sell services.
• Ensure adherence to codes, standards, and safety requirements.

Skills

Leadership

HVAC knowledge

Team management

Customer service

Job description

H. A. Thompson & Sons in Bismarck, ND seeks an HVAC Service Manager to lead our service team and ensure high-quality maintenance and repairs for our customers. You will oversee scheduling, staffing, training, and field operations, while upholding safety and industry standards.

Join a legacy company with decades of local service, a strong focus on customer satisfaction, competitive benefits, and opportunities for professional growth. Relocation assistance is available for the right candidate.