Service Manager

Groundworks; Belmont (NC); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Competitive base pay

Bonus and/or commission program

Employee Ownership Program

Professional development & Summits

Company cell phone, vehicle and fuel

Job summary

Groundworks, Belmont, NC, is seeking a Service Manager to lead a dynamic team of Service Technicians, oversee preexisting equipment, and ensure reliability and customer satisfaction. You’ll drive performance, coach staff, and uphold safety and quality standards in a fast-paced branch environment.

You’ll also be responsible for achieving service and sales goals, upselling services, and aligning operations with our employee-ownership culture.

Qualifications

• 3-4 years of management experience in residential construction, sales, or similar fields.
• Excellent technical, oral and written communication skills.
• Fluent in English; strong customer-facing capabilities.
• Bachelor's degree preferred, but not required.

Responsibilities

• Lead and manage a team of technicians and advisors to meet objectives and sales goals.
• Demonstrate knowledge of industry standards, products, and services offered.
• Understand regulations and ensure compliance within the service department.
• Provide exemplary customer service and upsell products/services for repeat business.
• Audit work and customer service for compliance and quality in repairs.
• Oversee inspections, report preparation, and repairs; perform when necessary.
• punctual attendance and other duties as assigned.

Skills

Management experience

Communication skills

English fluency

Education

Bachelor's degree preferred

Job description

Groundworks, North America's leading and fastest-growing foundation repair and water management specialist, is growing and we’re looking for leaders who want more than a title—they want ownership, influence, and the opportunity to build something that lasts.As a leader at Groundworks, you’ll take responsibility for people, performance, and results while being supported by the strength of an award-winning organization. We empower our leaders with the tools, training, and autonomy to run their business effectively—and through our employee ownership program, your impact is tied to shared, long‑term success. If you’re motivated by accountability, development, and leading high‑performing teams, Groundworks offers a platform to grow your career and your influence.The Service Manager plays a pivotal role in achieving the objectives of their branch's service department by cultivating and leading a dynamic team of Service Technicians. This leadership position is dedicated to the effective management of preexisting equipment, ensuring optimal performance and longevity. Through strategic empowerment initiatives, the Service Manager guides and supports Service Technicians, fostering a culture of continuous improvement and excellence. Additionally, the Service Manager is instrumental in driving maximum sales production, setting and maintaining high standards on a lead-by-lead basis. Their commitment to consistency and leadership creates a work environment that not only meets but exceeds the goals of the branch they are assigned.Duties and ResponsibilitiesEffectively lead and manage a team of technicians and advisors to ensure the achievement of team objectives and sales goalsDemonstrate extensive working knowledge of industry standards, product details, and company services offeredDevelop a solid understanding of industry regulations, restrictions, and laws, ensuring strict adherence within the service departmentProvide exemplary customer service by maintaining strong customer relationships, addressing concerns or complaints promptly and professionally, and actively engaging in upselling products and services for repeat businessMonitor department issues and client complaints to identify patterns and proactively work towards reducing recurring problemsRegularly audit work and customer service to ensure compliance with standards, emphasizing the effective, correct, and thorough execution of repair tasksAssist with or perform various administrative tasks to support the smooth operation of the service departmentOversee team members involved in inspections, report preparation, and repairs, ensuring the highest quality of work; if necessary, personally carry out these dutiesIt is an essential function of this job that the employee regularly and reliably reports to work on time each working day.All other duties as assignedQualifications3-4 years of management experience, preferably in specialized residential construction, related sales, or other similar fieldsBachelor's degree preferred, but not requiredExcellent technical, oral and written communication skillsMust be fluent in EnglishWorking ConditionsCombination of branch office work and periodic site or warehouse visits to oversee business operations.Fast-paced and dynamic work environment requiring flexibility and strong coordination skills.May require occasional extended hours during peak periods, business audits, or special projects.Full-timeOnsiteWhat We Offer:Competitive base pay + position specific bonus and/or commission programBest-in-class Branch Manager in Training Program to help you start strongContinued support through professional development & annual SummitsCompany cell phone, vehicle and fuel card (eligibility based on position)Performance opens doors to elite recognition, trips & eventsAnnual Tribe Appreciation Tour, holiday & volunteer eventsUpward mobility - we promote from within 80% of the timeWhen you win, you own it—our Employee Ownership Program lets you share the upside.Tuition Reimbursement Program - we invest in your development!Work-life balance - 2 weeks PTO and 6 paid holidaysUS: Affordable and comprehensive benefits package including medical, dental, vision, long & short-term disability, company-paid life insurance, 401(k) and company match & paid maternity leaveCanada: Affordable and comprehensive benefits package including medical, dental, long & short-term disability, and company paid life insurance130 Performance Dr Belmont, NC 28012