Service manager

Thales Group; Belgique (MO); Hybrid; USD 101,000 - 134,000; Full time

Job summary

Thales Group in Tubize, Belgium, is seeking a Service Manager to lead the management of defence and security services, ensuring high-quality delivery and strong client relationships. You will collaborate with internal teams and partners to meet SLAs while driving efficiency and outcomes.

The role requires engineering or business masters, experience in project management methods, ITIL services, and knowledge of Defence & Security contexts.

Qualifications

• Civil or industrial engineer, Master degree (Business School) or equivalent.
• Broad experience in internal and external projects/programs management in a high-tech environment.
• Experience in Defence & Security projects is an asset
• Experience in project management methods (IPMA, PRINCE II, PMI) and ITIL services.
• Languages: French, Dutch (professional use for at least one language) and English required.
• Experience in contract management; CRM and with subcontractors; international company is an asset

Responsibilities

• Lead the management of defence and security services with high-quality delivery.
• Collaborate with internal teams, clients and partners to meet SLAs.
• Develop and maintain client relationships to understand needs and drive satisfaction.
• Monitor and improve service performance metrics and address issues proactively.
• Coordinate with sales, technical support and project management to align service delivery.
• Implement and oversee incident, problem and service request management processes.
• Prepare regular reports and presentations for management on performance and opportunities.

Skills

Project management

Client relationship management

Communication

PM methodologies

Education

Master degree (Engineering/Business)

Tools

IPMA

PRINCE II

PMI

ITIL

Job description

## Service managerApply: Hybrid: Tubize: Full time: Posted Today: R0342980Location: Tubize, Belgium**We say HI\\*****\\*Human Intelligence – Welcome among Thales Team!**Thales in Belgium is part of an internationally leading technology group in the defence and security, aerospace as well as digital identity and security markets. In a world characterised by uncertainties, we ensure that our customers, partners and employees can pursue new paths with confidence. For a future we can all trust.Say HI\\* – to your career as**Service Manager****At the** **Tubize** **site**In **Tubize**, you will join more than 250 colleagues recognized by domestic and international partners for expertise on products such as **Radio Frequency** (RF) Products, **C4ISR**, **Crypto Global** **Solution**, **MACS** (Aeronautical Intercom) and many others.Today the Group employs **more than 1,000 people across nine sites** in Belgium. Discover all Thales activities in Belgium here. **Your mission*** Lead the management of our defence and security services, ensuring high-quality service delivery aligned with industry standards. This role involves strategic oversight and client engagement to enhance operational efficiency.* Work closely with internal teams, clients, and partners to meet and exceed service-level agreements (SLAs) while fostering a culture of excellence.* Develop and maintain client relationships to understand their needs and drive satisfaction* Monitor and improve service performance metrics, addressing any areas of concern proactively* Collaborate with other departments, including sales, technical support, and project management, to align service delivery with business objectives.* Implement and oversee processes for incident management, problem management, and service request management to enhance service efficiency.* Prepare regular reports and presentations for management on service performance, challenges, and opportunities for improvement.**We are looking forward to*** Civil or industrial engineer, Business School Master Degree or equivalent* Broad experience in internal and external projects/programs management in a high-tech and undefined* Previous experience in Defence & Security projects is an asset* Experience in project management methods (IPMA, PRINCE II, PMI) and services (ITIL)* Languages: French, Dutch (professional use required for at least 1 of the 2 languages) and English required* Experience in contract management is required* Experience in customer relationship management and with subcontractor is required* Experience in an international company is an assetThales is a global technology leader with more than 81,000 employees on five continents. The Group is investing in digital and “deep tech” innovations – Big Data, artificial intelligence, connectivity, cybersecurity and quantum technology – to build a future we can all trust.For more than 20 years, Thales has pursued a robust corporate social responsibility (CSR) policy based on the highest international standards. The principles behind this policy are now captured in the company’s purpose of “**building a future we can all trust**”, which was adopted in 2020. **Say HI\\* – Your journey to us**At times of change our international teams are ready to meet the complexity of today with the industry-leading technologies of tomorrow. Will you be part of it? We are looking forward to your online application. Great journeys start here, apply now!