Service Manager

ENFRA Solutions; Baton Rouge, Northern (LA, KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

ENFRA Solutions in Baton Rouge, LA seeks a Service Manager to oversee field labor, budgets, project performance, and safety across service jobs. You will manage technicians, subcontractors, and vendors, ensuring strong customer relationships and adherence to safety and quality standards.

The role requires 5+ years in the service sector, leadership ability, and proficiency with MS Office. Travel to job sites is expected, with a 20% travel requirement.

Qualifications

• 5+ years' experience in the service business.
• Organized and self-motivated, with the ability to lead a team of technicians.
• Effective verbal and written communication skills.
• Detail‑oriented and able to manage multiple ongoing projects in a fast-paced environment.
• Working knowledge of Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Meet or exceed financial expectations, budgets and goals.
• Monitor cash position and resolve cost discrepancies.
• Build and sustain customer relationships for satisfaction.
• Manage dispatch procedures and field staff communications.
• Oversee field labor, subcontractors, and vendors with the business unit.
• Coordinate hiring, performance reviews, and salary changes within the unit.

Skills

Leadership

Communication

Multitasking

Detail-oriented

MS Office

Education

Bachelor's degree (technical or business)

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

About Us

At ENFRA, we blend a rich history with a forward‑looking vision. With over 100 years of experience, we are a pillar of stability in the energy infrastructure industry and a leader in innovative energy solutions. Our commitment to leveraging emerging technologies ensures that we remain at the forefront of the Energy-as-a-Service sector.

We believe in growth—not just for our business, but for our people. Our team members have the opportunity to advance their careers in a supportive environment that values continuous learning and development. We embrace innovation and encourage creative problem solving to tackle the energy infrastructure and energy challenges of tomorrow.

Inclusion is at the heart of our culture. We strive to create a workplace where every voice is heard and valued, fostering a collaborative environment where diverse perspectives drive our success.

Join us to be part of a legacy of excellence and a future of groundbreaking advancements. At ENFRA, stability, innovation, and growth are more than just values—they are the pillars of our continued success.

Overview

The Service Manager is responsible for all field labor, materials, profit, loss, project performance, and safety as well as managing all field labor, subcontractors, and vendors in collaboration with the Services business unit.

Responsibilities

• Meet or exceed all financial expectations, budgets and goals, monitoring pricing, and reviewing cost data with Business Unit Manager.
• Monitor and maintain cash position of business unit. Resolve dollar disputes between estimates and the company's actual cost.
• Build and sustain customer relationships to ensure complete customer satisfaction.
• Manage dispatch procedures and effective communications with field staff resources.
• Management of all field labor with the business unit including development of service teams and roles and responsibilities.
• Coordination with Business Unit Manager regarding: hiring and termination of all technicians, conducting performance reviews, recommending salary changes, resolving personnel issues, and the development of talent within the business unit.
• Initiate technician labor productivity improvements in partnership with the Field Supervisor(s) to ensure the quality of work to the company's standards and project requirements.
• Estimation of service repair and replacement projects.
• Promote and accountable for all aspects of Safety and Risk Management, including ensuring proper oversight of the Notice to Proceed, Signed Contracts, Contract Change Orders, Certificate of Insurance and Bonds.
• Assist Field Supervisor in regulating quality control on Service jobs.
• Ensure that employee morale and retention are kept at a high level.
• Maintain inventory and tool procurement for all service vehicles.
• Maintain continuing education program for Service field personnel.
• Perform Services' orientation for new hires.
• Conduct project kick‑off meetings to coordinate small jobs with Management.
• Coordinate subs and vendors as related to Service jobs.
• Assist in the development of software and technology tools (Estimation and hand‑held devices).
• Participate in staff meetings with Business Unit Manager, addressing management issues as well as training, safety and productivity improvements.

Qualifications

Required Education, Experience, and Qualifications

• 5+ years' experience in the service business.
• Organized and self‑motivated, with the ability to lead a team of technicians.
• Effective verbal and written communication skills.
• Detail‑oriented and willing to tackle various ongoing projects in a fast‑paced environment.
• Versed in the industry and the Company's competitors.
• Ability to multitask and perform duties outside of the scope of work when necessary.
• Working knowledge of Microsoft Word, Excel, and PowerPoint.

Preferred Education, Experience, and Qualifications

• Bachelor's degree in a technical or business discipline.

Travel Requirements

• 20% of time will be spent traveling to job site/office location.

Physical/Work Environment Requirements

• Prolonged periods of sitting at a desk and working on a computer

ENFRA is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and Individuals with Disabilities, and participates in the e‑Verify program. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other classification protected by law.