Service Manager

ENFRA LLC; Baton Rouge (LA); On-site; USD 70,000 - 90,000; Full time

Job summary

ENFRA LLC in Baton Rouge, Louisiana, is seeking a Service Manager responsible for managing all field labor, materials, and safety. This role requires building customer relationships and meeting financial goals while effectively leading a team of technicians.

The ideal candidate has 5+ years of experience and strong communication skills. The position offers opportunities for leadership in a fast-paced service business with a commitment to safety and risk management.

Qualifications

• 5+ years' experience in the service business.
• Ability to lead a team of technicians.
• Effective communication skills.
• Detail-oriented in a fast-paced environment.
• Multitasking ability and willingness to perform various duties.

Responsibilities

• Meet or exceed financial expectations and goals.
• Manage cash position and resolve disputes over costs.
• Build and maintain customer satisfaction.
• Coordinate hiring and development of technicians.
• Promote accountability in Safety and Risk Management.

Skills

Field labor management

Customer relationship building

Financial monitoring

Communication skills

Detail-oriented

Microsoft Office proficiency

Education

Bachelor's degree in a technical or business discipline

Job description

Overview

The Service Manager is responsible for all field labor, materials, profit, loss, project performance, and safety as well as managing all field labor, subcontractors, and vendors in collaboration with the Services business unit.

Responsibilities

• Meet or exceed all financial expectations, budgets and goals, monitoring pricing, and reviewing cost data with Business Unit Manager.
• Monitor and maintain cash position of business unit. Resolve dollar disputes between estimates and the company's actual cost.
• Build and sustain customer relationships to ensure complete customer satisfaction.
• Manage dispatch procedures and effective communications with field staff resources.
• Management of all field labor with the business unit including development of service teams and roles and responsibilities.
• Coordination with Business Unit Manager regarding: hiring and termination of all technicians, conducting performance reviews, recommending salary changes, resolving personnel issues, and the development of talent within the business unit.
• Initiate technician labor productivity improvements in partnership with the Field Supervisor(s) to ensure the quality of work to the company's standards and project requirements.
• Estimation of service repair and replacement projects.
• Promote and be accountable for all aspects of Safety and Risk Management, including ensuring proper oversight of the Notice to Proceed, Signed Contracts, Contract Change Orders, Certificate of Insurance and Bonds.
• Assist Field Supervisor in regulating quality control on Service jobs.
• Ensure that employee morale and retention are kept at a high level.
• Maintain inventory and tool procurement for all service vehicles.
• Maintain continuing education program for Service field personnel.
• Perform Services' orientation for new hires.
• Conduct project kick-off meetings to coordinate small jobs with Management.
• Coordinate subs and vendors as related to Service jobs.
• Assist in the development of software and technology tools (Estimation and hand-held devices).
• Participate in staff meetings with Business Unit Manager, addressing management issues as well as training, safety and productivity improvements.

Required Qualifications

• 5+ years' experience in the service business.
• Organized and self-motivated, with the ability to lead a team of technicians.
• Effective verbal and written communication skills.
• Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment.
• Versed in the industry and the Company's competitors.
• Ability to multitask and perform duties outside of the scope of work when necessary.
• Working knowledge of Microsoft Word, Excel, and PowerPoint.

Preferred Qualifications

• Bachelor's degree in a technical or business discipline.

Travel Requirements

• 20% of time will be spent traveling to job site/office location.

Physical/Work Environment Requirements

• Prolonged periods of sitting at a desk and working on a computer

ENFRA is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and Individuals with Disabilities, and participates in the e-Verify program. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other classification protected by law.