Service Manager

Fusion People Ltd; Bastrop (TX); On-site; USD 85,000 - 125,000; Full time

Job summary

Fusion People Ltd is actively seeking a Service Manager to lead our field service team at a premier construction machinery dealership in Texas, USA.

You will be the technical expert for engineers and customers, ensuring safe operation and high availability of heavy plant and recycling equipment. You will drive safety, quality, and warranty recovery while guiding engineers and service admins.

Qualifications

• 5+ years in a technical management or supervisory role.
• 5+ years hands-on experience with heavy plant machinery (materials movers, excavators).
• Ability to diagnose and categorize technical mechanical issues over the phone.
• Willingness to work occasional weekends or after-hours to support clients.

Responsibilities

• Manage and coach field service engineers and service administrators.
• Act as the main technical point of contact for clients, engineers, and OEMs to solve complex machinery issues.
• Drive a safety-first culture and run regular quality checks and audits on field repairs.
• Oversee daily invoicing, manage work-in-progress (WIP), and maximize warranty and customer cost recovery.
• Collaborate with sales for equipment upgrades and work closely with OEMs on product improvements.

Skills

Leadership

Heavy machinery

Problem solving

Adaptability

Job description

Fusion People are looking to recruit a Service Manager to work with a highly regarded Construction Machinery dealership.

You will be the go-to technical expert for our engineers and customers, ensuring our heavy plant and recycling equipment stays up and running safely.

In this position you will:

• Manage and coach your field service engineers and service administrators.
• Be the Expert: Act as the main technical point of contact for clients, engineers, and OEMs to solve complex machinery issues.
• Keep It Safe & High Quality: Drive a safety-first culture and run regular quality checks and audits on field repairs.
• Manage the Business: Oversee daily invoicing, manage work-in-progress (WIP), and maximize warranty and customer cost recovery.
• Collaborate: Partner with sales for equipment upgrades and work closely with OEMs on product improvements.

To be considered you will need to demonstrate:

• Leadership Experience: 5+ years in a technical management or supervisory role.
• On-the-Tools Expertise: 5+ years of hands-on experience with heavy plant machinery (specifically material movers and excavators).
• Problem-Solving Skills: Ability to diagnose and categorize technical mechanical issues over the phone.
• Adaptability: Ready to thrive in a fast-paced, ever-changing environment. The Fine Print
• Flexibility: Occasional weekend or after-hours work to support our clients when it matters most.