Service Manager

Conrad's Tire Express and Total Car Care; Austintown Township (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

Conrad in Austintown, OH is seeking a Service Manager in Training to learn service and repair operations within a multi-brand automotive service network. You will work with store leadership to develop skills in managing service and repair workflows, quality, safety, and employee performance.

Ideal candidates have strong automotive service knowledge, a commitment to customer satisfaction, and a robust work ethic to achieve results in a fast-paced environment.

Qualifications

• 3+ years of experience in the automotive repair industry as a technician, service advisor, or service manager.
• Previous experience supporting or mentoring technicians strongly preferred.
• Strong technical acumen of automotive repair standards, tools, processes, etc.

Responsibilities

• Greet customers and assess tire and automotive service needs.
• Partner with Store Manager to interview, select and train service technicians.
• Evaluate knowledge, skills and performance of technicians and recommend development and promotions.
• Support store performance goals: service sales, gross profit, customer satisfaction, safety, productivity.
• Oversee daily work orders, time, tools, materials, and equipment needs.
• Provide technical support for service requests across makes/models.
• Recommend and facilitate technician training for skill improvement.
• Ensure safe operations and proper use of tools and PPE; manage inventory.

Skills

Automotive industry experience

Customer service

Leadership

Time management

Safety compliance

Tools

VAST POS

Microsoft Office

Job description

District Manager Hermitage Full Time Management Austintown, OH, US

2 days ago Requisition ID: 3643

Salary Range: $45,000.00 To $60,000.00 Annually

To be a team member of the Driven by Dobbs family, you must be dedicated to supporting the company’s mission, vision, and values.

OUR MISSION:

To be the leader in the automotive tire and service aftermarket industry in every market that we operate in providing premier service to our guests.

POSITION TITLE: Service Manager

CLASSIFICATION: Exempt

POSITION OVERVIEW:

Driven by Dobbs, our family of brands brings together Dobbs Tire and Auto Centers—founded in 1976 in South St. Louis, MO as a family-owned complete auto care provider—and Conrad’s Tire Express & Total Car Care, founded in 1969 in Cleveland, OH. Together, we have grown into a rapidly expanding, multi-market automotive service organization that will operate across eight states in 2026, with continued growth on the horizon. Across all locations, customers can expect a full selection of quality tire brands and comprehensive automotive services, ranging from routine maintenance to advanced diagnostics and engine repair. Our investment in training, development, safety, and overall team wellbeing empowers our people to deliver exceptional service every day. Rooted in a culture that extends beyond the shop, we proudly support local organizations and charities in the communities where our teams live and work.

We are seeking a Service Manager in Training to learn and support all service and repair responsibilities within a single unit retail store environment. This position will work closely with store leadership to develop the skills needed to manage service and repair operations, ensuring quality, timeliness, safety and employee management standards are met. The ideal candidate will have strong technical knowledge of various make and model service and repair standards, high standards for customer satisfaction, and a strong work ethic to achieve results.

ROLES AND RESPONSIBILITIES:

• Greet customers and assess their tire and automotive service needs with a professional, customer-focused approach.
• Partners closely with Store Manager to learn how to interview, select and train service technicians, utilizing developing technical expertise to understand how knowledge, skills and experiences align with business needs and role definitions.
• In partnership with the Store Manager, assists in evaluating knowledge, skills and performance of all technicians; provides input and learns how to make recommendations regarding development, promotions, merit, discipline, etc.
• Supports and learns to manage store performance goals including service sales dollars achievement, gross profit, customer satisfaction, employee safety, productivity and efficiency.
• Assists in overseeing and assigning daily work orders including time, tools, materials and equipment needed.
• Learns to provide technical expertise and support diagnosis for general and complex service requests for all make and model vehicles.
• Supports and suggests technical training to ensure constant skill improvement and enhancement for all service technician levels.
• Assists in overseeing safe operations and proper working order of all tools and equipment in the shop; supports ordering necessary replacements or repairs upon budget approval.
• Ensures adherence to company policies, procedures, and safety standards at all times.
• Maintains high standards for store cleanliness, organization, and inventory management.
• Supports analysis of financial and operational data to identify trends and assist in implementing improvement plans for underperforming stores.
• Ensures consistent delivery of exceptional customer service and assists in resolving escalated concerns promptly.
• Supports management of inventory needs of the shop including tools, materials, and equipment to ensure smooth operations.
• Helps lead a culture of safety, accountability and operational excellence within the service and sales teams in partnership with the Store Manager.
• Ability to meet flexible schedule requirements that could include early mornings, evenings and weekends to meet customer demands.
• Performs other position duties as directed by leadership.

SUCCESS FACTORS:

• Alignment with company mission, vision, and values.
• Strong work ethic with a commitment to results.
• Strong team player with the ability to adapt to diverse team members.
• Ability to perform in a fast-paced/high volume environment.
• A high level of time management, accountability, and prioritization skills.
• Ability to be organized, problem solve and be solution oriented.
• Self-motivated, goal-oriented and driven to accomplish department goals.
• Strong critical thinker with a high level of attention to detail.
• Highly customer-centric and master relationship builder.
• Proficient in Microsoft Office (Outlook, Teams, Etc.)
• Proficient in Point of Sales systems (VAST) strongly preferred.

WORK ENVIRONMENT:

• Frequent exposure to varying temperatures due to the nature of the work and shop conditions.
• Requires adherence to all safety procedures and proper use of personal protective equipment (PPE).
• See attached for a complete list of physical demands required for this position.

EXPERIENCE AND EDUCATION:

• 3+years’ experience in the automotive repair industry as a technician, service advisor, or service manager required.
• Previous experience supporting or mentoring technicians strongly preferred.
• Strong technical acumen of automotive repair standards, tools, processes, etc.

Driven by Dobbs is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment screenings.

Signature: _________________________ Date: _________________________