Service Manager

DOBBS TIRE & AUTO CENTERS; Marshfield (WI); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

DOBBS TIRE & AUTO CENTERS in Marshfield, WI is seeking a Service Manager in Training to learn how to lead service and repair operations within a single unit retail store. You will work closely with store leadership to develop skills in managing technicians, scheduling, quality, and safety, while delivering exceptional guest service.

The position emphasizes hands-on coaching, performance monitoring, and inventory control to ensure efficient shop flow and profitable service levels.

Formación

• 3+ years in automotive repair industry or service leadership roles.
• Strong technical acumen and ability to mentor technicians.
• Commitment to safety, quality, and customer satisfaction.

Responsabilidades

• Greet customers and assess tire and service needs with professionalism.
• Assist in interviewing and training service technicians with store leadership.
• Monitor service sales, gross profit, and customer satisfaction targets.
• Oversee daily work orders, parts, tools, and equipment needs.
• Provide technical support and training for service requests across vehicles.
• Ensure safe shop operations and adherence to company policies.

Conocimientos

Customer service

Team leadership

Safety compliance

Time management

Communication

Educación

Automotive industry experience

Herramientas

VAST POS

MS Office

Descripción del empleo

To be a team member of the Driven by Dobbs family, you must be dedicated to supporting the company’s mission, vision, and values.

OUR MISSION:

To be the leader in the automotive tire and service aftermarket industry in every market that we operate in providing premier service to our guests.

POSITION TITLE: Service Manager

CLASSIFICATION: Exempt

POSITION OVERVIEW:

Driven by Dobbs, our family of brands brings together Dobbs Tire and Auto Centers—founded in 1976 in South St. Louis, MO as a family-owned complete auto care provider—and Conrad’s Tire Express & Total Car Care, founded in 1969 in Cleveland, OH. Together, we have grown into a rapidly expanding, multi-market automotive service organization that willoperateacross eight states in 2026, with continued growth on the horizon. Across all locations, customers can expect a full selection of quality tire brands and comprehensive automotive services, ranging from routine maintenance to advanced diagnostics and engine repair. Our investment in training, development, safety, and overall team wellbeing empowers our people to deliver exceptional service every day. Rooted in a culture that extends beyond the shop, we proudly support local organizations and charities in the communities where our teams live and work.

We are seeking a Service Manager in Training to learn and support all service and repair responsibilities within a single unit retail store environment. This position will work closely with store leadership to develop the skills needed to manage service and repair operations, ensuring quality, timeliness,safetyand employee management standards are met. The ideal candidate will have strong technical knowledge of various make and model service and repair standards,high standardsfor customer satisfaction, and a strong work ethic to achieve results.

ROLES AND RESPONSIBILITIES:

• Greet customers and assess their tire and automotive service needs with a professional, customer-focused approach.
• Partners closely with Store Manager to learn how to interview, select and train service technicians,utilizingdeveloping technicalexpertiseto understand how knowledge, skills and experiences align with business needs and role definitions.
• In partnership with the Store Manager,assistsin evaluatingknowledge,skillsand performance of all technicians; provides input and learns how to make recommendationsregardingdevelopment, promotions, merit, discipline, etc.
• Supports and learns to manage store performance goals including service sales dollars achievement, gross profit, customer satisfaction, employee safety,productivityand efficiency.
• Assistsin overseeing and assigning daily work orders including time, tools,materialsand equipment needed.
• Learns to provide technicalexpertiseand support diagnosis for general and complex service requests for all make and model vehicles.
• Supports and suggests technical training to ensure constant skill improvement and enhancement for all service technician levels.
• Assistsin overseeing safe operations and proper working order of all tools and equipment in the shop; supports ordering necessary replacements or repairs upon budget approval.
• Ensures adherence to company policies, procedures, and safety standardsat all times.
• Maintainshigh standardsfor store cleanliness, organization, and inventory management.
• Supports analysis of financial and operational data toidentifytrends andassistin implementing improvement plans for underperforming stores.
• Ensures consistent delivery of exceptional customer service andassistsin resolving escalated concerns promptly.
• Supports management of inventory needs of the shop including tools, materials, and equipment to ensure smooth operations.
• Helps lead a culture of safety, accountability and operational excellence within the service and sales teams in partnership with the Store Manager.
• Ability to meet flexible schedule requirements that could include early mornings,eveningsand weekends to meet customer demands.
• Performs other position duties as directed by leadership.

SUCCESS FACTORS:

• Alignment withcompanymission,vision,andvalues.
• Strongworkethicwithacommitmenttoresults.
• Strongteamplayerwiththeabilitytoadapttodiverseteammembers.
• Abilitytoperformin a fastpaced/high volumeenvironment.
• Ahighleveloftimemanagement,accountability,and prioritizationskills.
• Abilitytobe organized,problemsolve andbesolutionoriented.
• Self-motivated,goal-oriented,anddriven toaccomplishdepartmentgoals.
• Strongcriticalthinkerwithahighlevelofattentiontodetail.
• Highly-customercentricandmasterrelationshipbuilder.
• Proficient in Microsoft Office (Outlook, Teams, Etc.)
• Proficient in Point of Sales systems (VAST) strongly preferred.

WORK ENVIRONMENT:

• Frequent exposure to varying temperatures due to the nature of the work and shop conditions.
• Requires adherence to all safety procedures and proper use of personal protective equipment (PPE).
• See attached for a complete list of physical demandsrequiredfor this position.

EXPERIENCE AND EDUCATION:

• 3+years’ experience in theautomotive repair industryas a technician, service advisor, or service managerrequired.
• Previousexperiencesupporting or mentoringtechnicians strongly preferred.
• Strong technical acumen of automotive repair standards, tools, processes, etc.

Driven by Dobbs is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment screenings.

Signature: _________________________Date: _________________________