Service Manager

DOBBS TIRE & AUTO CENTERS; Edwardsville (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Dobbs Tire & Auto Centers in Edwardsville, IL, is seeking a Service Manager in Training to learn and supervise service and repair operations in a busy unit. You will partner with the Store Manager to develop technicians, manage daily work orders, and uphold safety and quality standards while delivering excellent customer service.

The ideal candidate has strong automotive knowledge, a proactive leadership style, and thrives in a fast-paced environment.

Qualifications

• 3+ years’ experience in the automotive service industry in a supervisory or management role.
• Strong leadership, communication and customer service skills.
• Ability to coach technicians, manage workflows and control costs.

Responsibilities

• Greet customers and assess service needs with a professional approach.
• Assist Store Manager with interviewing, training and supervising technicians.
• Oversee daily work orders, safety and adherence to standards.
• Support achievement of service sales, gross profit and customer satisfaction.
• Ensure shop tools and equipment are properly maintained and ordered as needed.

Skills

Leadership

Customer service

Communication

Mentoring

Operational planning

Education

High school diploma or equivalent

Tools

Microsoft Office

POS systems

Job description

To be a team member of the Driven by Dobbs family, you must be dedicated to supporting the company’s mission, vision, and values.

OUR MISSION:

To be the leader in the automotive tire and service aftermarket industry in every market that we operate in providing premier service to our guests.

POSITION TITLE: Service Manager

CLASSIFICATION: Exempt

POSITION OVERVIEW:

Driven by Dobbs, our family of brands brings together Dobbs Tire and Auto Centers—founded in 1976 in South St. Louis, MO as a family-owned complete auto care provider—and Conrad’s Tire Express & Total Car Care, founded in 1969 in Cleveland, OH. Together, we have grown into a rapidly expanding, multi-market automotive service organization that willoperateacross eight states in 2026, with continued growth on the horizon. Across all locations, customers can expect a full selection of quality tire brands and comprehensive automotive services, ranging from routine maintenance to advanced diagnostics and engine repair. Our investment in training, development, safety, and overall team wellbeing empowers our people to deliver exceptional service every day. Rooted in a culture that extends beyond the shop, we proudly support local organizations and charities in the communities where our teams live and work.

We are seeking a Service Manager in Training to learn and support all service and repair responsibilities within a single unit retail store environment. This position will work closely with store leadership to develop the skills needed to manage service and repair operations, ensuring quality, timeliness,safetyand employee management standards are met. The ideal candidate will have strong technical knowledge of various make and model service and repair standards,high standardsfor customer satisfaction, and a strong work ethic to achieve results.

ROLES AND RESPONSIBILITIES:

• Greet customers and assess their tire and automotive service needs with a professional, customer-focused approach.
• Partners closely with Store Manager to learn how to interview, select and train service technicians,utilizingdeveloping technicalexpertiseto understand how knowledge, skills and experiences align with business needs and role definitions.
• In partnership with the Store Manager,assistsin evaluatingknowledge,skillsand performance of all technicians; provides input and learns how to make recommendationsregardingdevelopment, promotions, merit, discipline, etc.
• Supports and learns to manage store performance goals including service sales dollars achievement, gross profit, customer satisfaction, employee safety,productivityand efficiency.
• Assistsin overseeing and assigning daily work orders including time, tools,materialsand equipment needed.
• Learns to provide technicalexpertiseand support diagnosis for general and complex service requests for all make and model vehicles.
• Supports and suggests technical training to ensure constant skill improvement and enhancement for all service technician levels.
• Assistsin overseeing safe operations and proper working order of all tools and equipment in the shop; supports ordering necessary replacements or repairs upon budget approval.
• Ensures adherence to company policies, procedures, and safety standardsat all times.
• Maintainshigh standardsfor store cleanliness, organization, and inventory management.
• Supports analysis of financial and operational data toidentifytrends andassistin implementing improvement plans for underperforming stores.
• Ensures consistent delivery of exceptional customer service andassistsin resolving escalated concerns promptly.
• Supports management of inventory needs of the shop including tools, materials, and equipment to ensure smooth operations.
• Helps lead a culture of safety, accountability and operational excellence within the service and sales teams in partnership with the Store Manager.
• Ability to meet flexible schedule requirements that could include early mornings,eveningsand weekends to meet customer demands.
• Performs other position duties as directed by leadership.

SUCCESS FACTORS:

• Alignment withcompanymission,vision,andvalues.
• Strongworkethicwithacommitmenttoresults.
• Strongteamplayerwiththeabilitytoadapttodiverseteammembers.
• Abilitytoperformin a fastpaced/high volumeenvironment.
• Ahighleveloftimemanagement,accountability,and prioritizationskills.
• Abilitytobe organized,problemsolve andbesolutionoriented.
• Self-motivated,goal-oriented,anddriven toaccomplishdepartmentgoals.
• Strongcriticalthinkerwithahighlevelofattentiontodetail.
• Highly-customercentricandmasterrelationshipbuilder.
• Proficient in Microsoft Office (Outlook, Teams, Etc.)
• Proficient in Point of Sales systems (VAST) strongly preferred.

WORK ENVIRONMENT:

• Frequent exposure to varying temperatures due to the nature of the work and shop conditions.
• Requires adherence to all safety procedures and proper use of personal protective equipment (PPE).
• See attached for a complete list of physical demandsrequiredfor this position.

EXPERIENCE AND EDUCATION:

• 3+years’ experience in theautomotive repair industryas a technician, service advisor, or service managerrequired.
• Previousexperiencesupporting or mentoringtechnicians strongly preferred.
• Strong technical acumen of automotive repair standards, tools, processes, etc.

Driven by Dobbs is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment screenings.

Signature: _________________________Date: _________________________