Service Manager

Actalent; Aurora (IL); On-site; USD 66,000 - 76,000; Full time

Benefits offered by this job

Medical, dental & vision

Critical Illness & Hospital

401(k) Retirement Plan

Life Insurance

Disability insurance

Health Spending Account

Transportation benefits

Employee Assistance Program

Time Off / PTO / Vacation / Sick Leave

Job summary

Actalent in Aurora, IL is seeking a Service Coordinator to manage work orders, coordinate field technicians, and provide customers with clear updates from initial request through completion. The role suits an experienced refrigeration or HVAC technician transitioning off the tools into an office-based position with leadership potential.

You'll review orders, prepare quotes, and support scheduling while working closely with leadership to improve processes.

Qualifications

• 3+ years of field service experience in refrigeration, HVAC, or related services.
• Hands-on background in refrigeration, freezer, or cooler systems.
• Proficient with work order software and standard office tools.
• Strong communication with technicians and customers, in person when needed.
• Ability to read and organize work orders in a fast-paced setting.
• Willing to transition from field technician to coordination/leadership.

Responsibilities

• Review incoming work orders for accuracy, completeness and prioritization.
• Communicate daily with field technicians to clarify details and support assignments.
• Serve as primary contact for customers with scheduling updates and follow-up.
• Meet with customers on-site to review jobs and gather information for quotes.
• Use work order software to enter, update, and track service calls from start to finish.
• Prepare or assist with quotes for refrigeration, freezer, cooler, and HVAC work.
• Coordinate commercial and residential service jobs, balancing workloads and timelines.
• Collaborate with leadership to improve processes and deliver high-quality service.
• Support transition from field service to leadership-oriented coordination toward a service manager role.

Skills

Field service experience

HVAC refrigeration knowledge

Customer communication

Scheduling coordination

Office software

On-site meetings

Transition to leadership

No degree required

Tools

Work order software

Microsoft Office

Email / digital tools

Job description

Job Title: Service Coordinator / Future Service Manager

Job Description

This role supports a busy service operation by coordinating work orders, communicating with field technicians and customers, and overseeing jobs from initial request through completion. The position is ideal for an experienced refrigeration or HVAC service technician who is ready to transition off the tools into an office-based role with a clear path toward a service manager position.

Responsibilities

• Review incoming work orders to ensure accuracy, completeness, and proper prioritization.

• Communicate daily with field service technicians to clarify work orders, provide job details, and support them with information needed to complete assignments.

• Serve as a primary point of contact for customers, providing clear updates on scheduling, job status, and any required follow-up.

• Meet with customers on-site when needed to review jobs, assess needs, and gather information for accurate planning and quoting.

• Use work order software and related systems to enter, update, and track service calls from initiation through completion.

• Prepare or assist with service quotes for refrigeration, freezer, cooler, and HVAC service work, ensuring information is clear and accurate.

• Coordinate commercial and residential service jobs, helping to balance workloads and timelines for field technicians.

• Collaborate closely with leadership and the service team to improve processes, resolve issues, and ensure high-quality customer service.

• Support the transition from field service work into a leadership-oriented coordination role, with the goal of progressing into a service manager position over time.

Essential Skills

• At least 3 years of field service experience, preferably in refrigeration, freezer, cooler, or HVAC service.

• Hands-on background in refrigeration, freezer, or cooler systems sufficient to understand job scope and service requirements.

• Proficiency using computers, including work order software, email, and related digital tools.

• Strong communication skills with the ability to interact effectively with field technicians and customers.

• Ability to read, interpret, and organize work orders in a fast-paced service environment.

• Comfort meeting with customers in person to review jobs and discuss service needs.

• Willingness and ability to transition from a field service technician role into an office-based coordination and leadership role.

• No specific degrees, licenses, or certifications required.

Additional Skills & Qualifications

• Experience in commercial service environments is preferred; residential service experience is also acceptable.

• background in HVAC service, particularly in residential or light commercial settings, is beneficial.

• Experience preparing or supporting service quotes for refrigeration or HVAC work.

• Interest in growing into a service manager role and taking on greater leadership responsibilities over time.

• Ability to build strong relationships with both customers and internal teams.

• Comfort working in a family-oriented environment that values loyalty and long-term commitment.

Work Environment

This is a full-time, on-site role based in an office in Aurora, working Monday through Friday from 8:00 a.m. to 4:00 p.m. The position is office-based with no remote work, and you will occasionally travel locally to meet with customers and review jobs. The work environment is described as having a strong family atmosphere, where loyalty is valued and turnover is very low. Leadership is hands-on and actively involved with the team and projects, creating a collaborative and supportive culture. You will regularly use computers, work order software, email, and other digital tools to manage service operations, and you will interact frequently with both field technicians and customers throughout the day.

Job Type & Location

This is a Contract to Hire position based out of Aurora, IL.

Pay and Benefits

The pay range for this position is $48.08 - $55.29/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Aurora, IL.

Application Deadline

This position is anticipated to close on Nov 4, 2026.

Workplace Type

This is a fully onsite position in Aurora,IL.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.