SERVICE MANAGER

Flint Equipment Co; Americus (GA); On-site; USD 65,000 - 95,000; Full time

Job summary

Flint Equipment Company is seeking a Service Manager in Americus, GA to lead service department operations and maximize ROI by optimizing processes and customer satisfaction. The role reports to the Branch/District Manager and supervises service staff.

The position emphasizes developing annual goals, managing the service budget, executing marketing plans, coordinating clinics/events and ensuring efficient service delivery with strong financial discipline.

Qualifications

• 3+ years’ experience in Service Department operations.
• Proficiency with Microsoft Office and internet functions.
• Strong written and verbal communication skills.
• Familiar with John Deere and competitive products.
• Understanding of financial principles related to service operations.
• Ability to analyze and interpret internal reports.
• Ability to work extended hours and weekends.
• High School Diploma or equivalent.

Responsibilities

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Creates annual Service Department goals and budget in alignment with financial/operational objectives
• Develops and executes Service Department marketing plan and monitors monthly to meet goals
• Coordinates customer clinics, field days and related events
• Submits warranty and Product Improvement Program claims within required timeframes for max credit
• Schedules and assigns jobs to Service Department staff by skill and knowledge
• Reviews work orders for accuracy before customer billing
• Ensures tools, equipment, and vehicles are in good working order
• Manages recruiting, staffing and employee development for department staff

Skills

Service department operations

Microsoft Office

Effective communication

John Deere familiarity

Financial principles

Internal report analysis

Weekend/extended hours

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

SERVICE MANAGER

Full Time Americus, GA, US

30+ days ago Requisition ID: 1314

Flint Equipment Company is a leading John Deere equipment dealer of the southeastern United States. Flint Equipment has 8 locations operating throughout Georgia. Flint is committed to providing customers with unparalleled equipment service and solutions.

We have an opening for a Service Manager in Americus, GA. This position will manage service operations within the dealership to maximize return on investment by optimizing service department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Position Specifics:

Department: Service

Reports to: Branch Manager or District Manager

Supervises: Service Admin/Writers, Service Technicians & Staff

Essential Functions:

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
• Coordinates customer clinics, field days, and related promotional events
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Manages recruiting, staffing and employee development activities for employees reporting to this position

Experience, Education, Skills and Knowledge:

• 3+ years’ experience in Service Department operations
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Ability to write and speak effectively to individuals and groups
• Familiar with John Deere and competitive products
• Basic understanding of financial principles relative to Service Department operations
• Ability to analyze and interpret internal reports
• Ability to work extended hours and weekends
• High School Diploma or equivalent experience

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.