Service Manager

Paylocity; Alsip (IL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

401K

Dental & Vision Coverage

Life Insurance

Disability Insurance

Employee Discounts

Job summary

Lynch Chicago is hiring a Service Manager to lead the service department and deliver customer satisfaction with a skilled team. The role focuses on guiding service operations, improving processes, and driving performance in a fast-paced automotive service environment.

Join a family-owned company with long-standing values and a track record of competitive compensation and robust benefits, including health, retirement options, and preventive care coverage.

Qualifications

• Must display excellent leadership and communication skills.
• Requires previous supervisory experience.
• Valid driver's license.
• Must have a positive, can-do attitude.
• Must have a strong work ethic and commitment to extra hours when needed.
• Leadership, strategic thinking and teamwork are essential.

Responsibilities

• Customer Focus: monitor service trends to improve the service experience.
• Team Leadership: mentor and coach staff while promoting growth.
• Operational Excellence: drive safety, efficiency and quality in operations.
• Financial Management: understand metrics to reach productivity and revenue goals.

Skills

Leadership

Communication

Supervisory

Team collaboration

Time management

Problem solving

Sales

Strategic thinking

Adaptability

Customer focus

Job description

Description

Lynch Chicago offers an expansive selection of both new and used tow-trucks, wreckers, rollbacks, carriers, heavy duty tow truck units, and equipment for sale. Lynch Chicago is also a proud distributor of Miller Industries towing equipment, and Talbert trailers.

Are you ready for a once in a lifetime opportunity to join an incredible team and get the best benefits in the industry? Let that person be you! We are hiring a Service Manager, so don’t let the opportunity pass you by.

Join a family-owned company with family values! Lynch is proud to offer industry leading income and benefit opportunities:

• Health Insurance, covering 100% preventative care, starting at $145/month for single coverage and $585/month for family coverage
• 401K with a company match of $0.30 cents on the dollar up to 5%, plus a fiscal year end discretionary match that in 2024 was an additional 1.5%.
• Dental & Vision Coverage
• Company paid Short Term Disability & Life Insurance, LTD Insurance, FSA, Employee Assistance Program, Wellness program, Gym Membership Discount, PTO & Holiday Pay, Bereavement Pay, Employee Parts & Service Discount, Employee Vehicle Discount, and Referral Bonus

Who we are:

Lynch is a family-owned group of Automotive Dealerships and Commercial Truck Centers operating for over 65 years! Lynch offers competitive compensation packages as well as the best benefits in the industry. What this means to you is lower premiums, lower deductibles, and better overall coverage! As we continue to grow our business, we also grow our biggest asset-our talented staff! We have countless internal promotion and advancement opportunities for you to further your career!Are you motivated? Are you customer focused? Do you want to grow with the best? Join our team as a Service Manager where you will be responsible for the service department and provide customer satisfaction with a team of talented individuals. We have opportunities available throughout Southern Wisconsin and Illinois. We offer numerous growth opportunities and would like to invest in YOU today!

Requirements

• Must display excellent leadership and communication skills.
• Requires previous supervisory experience.
• Valid driver's license.
• Must have a positive, can-do attitude.
• Must have a strong work ethic and commitment to extra hours when needed.

Essential Qualifications

• Leadership Skills: Demonstrated experience in leading teams and managing diverse roles, including overseeing multi-departments (body shop and install)
• Operational Experience: Proven track record in a fast-paced, technology-driven environment with strong customer-facing responsibilities related to field and technical repairs.
• Strong leadership and team collaboration skills. Must have at least 3 years of management experience.
• Background in Sales is a plus.
• Ability to manage high-pressure situations with exceptional prioritization and time management.
• Strategic and proactive mindset, with a focus on equipping your team for success.
• Self-aware, flexible, and open-minded approach.
• Analytical thinking combined with hands-on problem-solving abilities.
• Advocacy for both customers and team members.

Responsibilities

• Customer Focus: Monitor service trends to implement improvements and collaborate with your team to develop processes that enhance the overall service experience.
• Team Leadership: Promote growth and development within your team by fostering open communication, problem-solving, and a positive work environment. Mentor future leaders and provide regular coaching and feedback.
• Operational Excellence: Take ownership of your service center’s performance by driving continuous improvement initiatives that enhance team productivity and customer service. Champion safety, efficiency, and quality in all operations.
• Financial Management: Understand business metrics and lead daily operations to achieve productivity, quality, and revenue goals. Develop a deep knowledge of Lynch products, service systems, and procedures to act in the best interest of the company.