Service Manager

Wagner Equipment Co; Albuquerque (NM); On-site; USD 107,000 - 147,000; Full time

Benefits offered by this job

PTO: 96 hours first year + 8 holidays

Medical, dental, vision insurance

Life and AD&D Insurance

401K and Roth 401K with up to 7% match

Tuition Reimbursement

Employee Assistance Program (EAP)

Payroll deductions savings and banking

Discounted employee phone plans

Job summary

Wagner Equipment Co. in Albuquerque seeks an experienced Service Manager to oversee the local service department’s safe, efficient operations and profitability. You will guide direct reports, coordinate budgets, and ensure quality across projects while collaborating with multiple departments.

The role requires extensive hands-on leadership, strong budgeting and compliance skills, and a focus on customer satisfaction. Excellent benefits accompany this management position.

Qualifications

• High School Diploma or GED required.
• Some college or trade school required.
• 8+ years in a responsible position within the heavy equipment service industry.
• 1+ years sales experience.
• 3+ years administrative/clerical experience.
• 3+ years supervisory/management experience.
• 5+ years customer service experience.
• 5+ years technical or mechanical experience.

Responsibilities

• Direct reports receive tooling, training and direction to perform duties.
• Coordinate annual objectives with supervisor and implement programs to meet them.
• Develop and manage the annual department budget.
• Provide reports for Sales, Engineering and other areas.
• Implement policies for production operations with supervisor.

Skills

Leadership

Budgeting

Project Management

Safety Compliance

Staff Development

Customer Service

Education

High School Diploma or GED

Some college or trade school

Tools

Microsoft PowerPoint

Microsoft Word

Outlook

Excel

DBS

ET/SIS/SIS Web/STW

Job description

Why Join Wagner?

At Wagner, our people are the driving force behind everything we do. We’re committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

The Albuquerque Service Manager is responsible for the safe, efficient, and profitable operation of the Albuqerque Service Department and is responsible for conducting business in a manner that compliments Wagner’s Core Values, Statement of Purpose, and Safety Policies.

Pay Rate: $106,912.22 - $147,005.66 Annually

Pay rate is based upon experience and education

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Ensures direct reports receive the tooling, training and direction needed to execute their responsibilities and perform the essential functions and basic duties identified in the job description for their positions
• Consults with supervisor to reach agreement on annual objectives, and carries out programs to meet these objectives
• Coordinates the efforts of direct reports to develop and manage the annual department budget
• Provides adequate reports as needed for Sales, Engineering and other areas of the company
• Works closely with supervisor in the development and implementation of policies pertaining to the production operation
• Plans short and long-term requirements on equipment and facilities, and makes recommendations to supervisor
• Maintains positive control on all house and service accounts
• Audits and follows correct procedures for expense accounts
• Audits and follows correct procedures for the procurement of tools and supplies??
• Handles and executes warranty in the best interest of the company
• Oversees implementation of safety programs and safety training
• Sets standards for, and enforces, contamination control efforts
• Establishes and maintains a close relationship with other departments on projects as needed
• Maintains quality control over all projects
• Participates in emergency / on call rotation with other managers
• Coaches and provides performance appraisals of direct reports
• Participates in interdepartmental meetings and customer meetings as required
• Works closely with internal customers to ensure the projects are completed in a timely and cost effective manner
• Maintains knowledge and understanding of products
• Designs installation of, and purchases, equipment for accessories on some projects
• Where applicable, inspects and verifies functionality and serviceability for all projects and works with Engineering if changes are required
• Other duties as assigned by manager

Required Education and Experience:

• High School Diploma or GED
• Some college or trade school required
• 8+ years in a responsible position within the heavy equipment service industry
• 1+ years sales experience
• 3+ years administrative/clerical
• 3+ years supervisory/management experience
• 5+ years customer service experience
• 5+ years technical or mechanical experience

Physical Demands & Competencies:

• Standing, walking, talking, sitting, use of hands & hearing
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Ability to ascend/descend ladders, stairs, etc.
• Medium work that includes lifting and/or moving objects up to 32 pounds or more
• Basic knowledge of Microsoft PowerPoint
• Intermediate knowledge of Microsoft Word, Outlook, and Excel
• Intermediate knowledge of DBS and ET/SIS/SIS Web/STW

Work Environment:

• Noise: Loud
• Indoors and Outdoors

Supervisory Responsibilities:

• Direct reports include: Shop Managers, Yard Manager, Preventative Maintenance Manager, Field Service Manager
• Hires, trains, and directs a working staff sufficient to safely and efficiently perform their duties
• Provides on-going performance feedback, and conducts timely annual performance reviews, making recommendations for status or salary adjustments
• Ensures service personnel coverage on weekends, holidays, and for emergency service work
• Works with Wagner Training Institute to assess and meet training needs for employees

Travel Requirements:

• 1-25%

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.