Shop Manager

Wagner Equipment Co; Hobbs (NM); On-site; USD 81,000 - 120,000; Full time

Benefits offered by this job

PTO up to 96 hours

Medical/dental/vision insurance

Life and AD&D

401K company contribution up to 7%

Tuition reimbursement

EAP

Discounted employee plans

Job summary

Wagner Equipment Co. in Hobbs, NM, is seeking a Shop Manager to lead the shop operations, manage budgets, and coordinate with Sales and Engineering.

You will oversee technicians, ensure timely completion of work orders, monitor WIP, and uphold safety procedures while maintaining strong relationships with internal customers and vendors.

Qualifications

• High School Diploma or GED required; some college or trade school preferred.
• Minimum 8+ years in a responsible position within the heavy equipment service industry.
• 3+ years administrative/clerical experience.
• 5+ years customer service experience.
• 1+ years sales experience.
• 3+ years supervisory/management experience.

Responsibilities

• Supervises day-to-day shop operations and assigns technicians.
• Develops annual shop budget and reports to management.
• Ensures WIP and quotes are tracked and invoices reflect final quotes.
• Maintains safety programs and training across the shop.
• Oversees procurement of tools and supplies and ensures a clean, safe work environment.

Skills

Customer service

Supervisory/management

Communication

Leadership

Education

High School Diploma or GED

Some college or trade school

Tools

Microsoft PowerPoint

Microsoft Word

Outlook

Excel

DMS/SIS Web/STW

Job description

Why Join Wagner?

At Wagner, our people are the driving force behind everything we do. We’re committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card and more
• Additional Benefits include Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans

The Shop Manager is responsible for the safe, efficient, and profitable operation of the shop and is responsible for conducting business in a manner that compliments Wagner’s Core Values, Statement of Purpose, and safety policies.

Pay Rate: $80,596.14 - $120,488.35 annually

Pay is based upon experience and education.

Essential Functions:

• Supervises the day-to-day operations of the shop, including job assignments for Technicians
• Consults with manager to reach agreement on annual objectives, and carries out programs to meet these objectives
• Develops and manages annual shop budget
• Provides adequate reports as needed for Sales, Engineering, and other areas of the company
• Initiates and closes all shop work orders as necessary and ensures maintenance of all relevant files and data
• Monitors and ensures Work In Progress (WIP) is being completed within specified time frames
• Insures that customers are informed of the progress of the WIP, receive and approve updated quotes, and that the invoice is an accurate reflection of the final quote
• Works closely with Manager in the development and implementation of policies pertaining to the production operation
• Plans short and long-term requirements on equipment and facilities, and makes recommendations to Manager
• Maintains positive control on all house and service accounts
• Audits and follows correct procedures for expense accounts
• Audits and follows correct procedures for the procurement of tools and supplies
• Ensures shop is maintained in a clean and safe manner
• Handles and executes warranty in the best interest of the company
• Provides and maintains safety equipment
• Oversees implementation of safety programs and safety training
• Sets standards for and enforces contamination control efforts
• Where applicable, establishes and maintains close relationships with Sales and Engineering personnel of Wagner Power Systems on projects
• Maintains quality control over all projects
• Participates in emergency / on call rotation with other managers
• Works closely with internal customers to ensure projects are completed in a timely and cost effective manner
• Maintains knowledge and understanding of products
• Designs installation of, and purchases, equipment for accessories on some projects
• Where applicable, inspects and verifies functionality and serviceability for all projects and works with Engineering if changes are required
• Other duties as assigned by manager

Required Education and Experience:

• High School Diploma or GED
• Some college or trade school preferred
• 8+ years in a responsible position within the heavy equipment service industry
• 3+ years administrative/clerical
• 5+ years customer service experience
• 1+ years sales experience
• 3+ years supervisory/management experience

Supervisory Responsibilities:

• Depending on location, may oversee some or all of the following: Journeyman, Class A, B, C Technicians and Welders, Shop Leads, Assistant Shop Manager, Service Clerks, Utility Workers, Inspector, Service Writers, and Senior Apprentices
• Hires, trains, and directs a working staff sufficient to efficiently perform the highest amount of service work
• Provides on-going performance feedback, and conducts timely special and annual performance reviews, making recommendations for status or salary adjustments
• Ensures service personnel coverage on weekends, holidays, and for emergency service work
• Works with Wagner Training Institute to assess and meet training needs for employees

Physical Demands & Competencies:

• Standing, walking, talking, sitting, use of hands & hearing
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Ability to ascend/descend ladders, stairs, etc.
• Medium work that includes lifting and/or moving objects up to 32 pounds or more
• Basic knowledge of Microsoft PowerPoint
• Intermediate knowledge of Microsoft Word, Outlook, and Excel
• Intermediate knowledge of DMS and ET/SIS/SIS Web/STW

Work Environment:

• Noise: Loud
• Indoors and Outdoors

Travel Requirements:

• Up to 25%

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer

#WMISC

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.