Service Management Lead

Cielo; New York (NY); On-site; USD 140,000 - 170,000; Full time

Job summary

Quant is building a New York team for its On-Chain Money Initiative. We are seeking a Service Management Lead to own incident communications during live events and the quarterly operational review with The Clearing House, ensuring clear messaging and swift resolution.

You will also lead the team that onboards and certifies financial institutions onto the network, including those joining via Tokenized Deposits-as-a-Service.

Qualifications

• Lead incident communications during live events.
• Prepare evidence for regulators or examiners.
• Oversee onboarding/certification of institutions onto the network.

Responsibilities

• Own incident communications during live events for the On-Chain Money Initiative.
• Lead the quarterly operational review with The Clearing House.
• Coordinate and produce evidence packages for supervisory examinations.
• Lead onboarding and certification of financial institutions onto the network, including Tokenized Deposits-as-a-Service participants.

Skills

Incident communications

Major incident management

Clear writing under pressure

Job description

We're partnering with Quant, a global leader in digital transformation and technology solutions, seeking a Service Management Lead to join their team.

The Clearing House's On-Chain Money Initiative will connect financial institutions across the US to a new network for clearing and settling tokenized deposits. When the platform has a problem, those institutions hear from you.

You would own incident communications during live events, the quarterly operational review with TCH, and the evidence package for supervisory examination. You would also lead the team that onboards and certifies institutions onto the network, including those joining through Quant's Tokenized Deposits-as-a-Service solution.

The network is expected to launch in the first half of 2027. The technology will probably be new to you. The discipline will not be, and the discipline is the job.

You will need

• Service delivery or service management leadership for a financial institution, through service levels that mattered.
• Major incident management. You have been the communications point during a live event.
• To have prepared evidence for a regulator or an examiner.
• To write clearly under pressure. This matters more here than almost anywhere else on the team.

Useful, not essential

• Onboarding or certifying institutional clients onto a platform.
• Payments or transaction banking.
• ITIL Foundation or higher.

About Quant

Almost all the money in the economy is commercial bank money, and almost none of it moves on chain. Quant is a leading provider of programmable money infrastructure, and our technology changes that: it lets banks issue, move and settle tokenized deposits around the clock, automatically and securely, while staying connected to the systems they already run on. It is already deployed in regulated environments with central and commercial banks in the UK and around the world, including work on the digital pound and the digital euro.

The Clearing House, whose networks clear and settle more than $2 trillion a day, has now selected Quant to power its On-Chain Money Initiative: a new interoperable payments network that will let financial institutions of all sizes clear and settle tokenized deposits, with connectivity to the RTP and CHIPS networks. Our technology provides the network's interoperability, orchestration and transaction-management layer, enabling payments that settle immediately and transactions that trigger automatically once agreed conditions are met.

Through our Tokenized Deposits-as-a-Service solution, banks of any size can join without building new infrastructure themselves. The network is expected to become available to participating institutions in the first half of 2027, with use cases across corporate treasury, liquidity management, cross-border payments and digital asset settlement. We are building the New York team that will run it.