Service Maintenance Technician II

The Community Builders, Inc.; Washington (District of Columbia); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health Insurance (Medical)

Dental Insurance

Vision Insurance

12 Paid Holidays

PTO accruals

Health Savings Accounts contributions

Life & Disability Insurance

401(k) with company match

Commuter/parking benefits

Job summary

The Community Builders, Inc. is seeking a Service Technician II to respond to service requests, prepare apartments for turnover, and maintain property grounds.

This role emphasizes a strong hands-on skill set across building trades and independent work, with a focus on customer service and teamwork. Responsibilities include repairing appliances and systems, overseeing preventive maintenance, handling on-call duties, and supporting the Maintenance Supervisor with guidance to junior staff.

Qualifications

• High school diploma or equivalent required.
• Trade school or 3 years progressive responsibility in property management or hospitality preferred.
• Minimum of 3 years of advanced hands-on repair experience in two or more building trades.
• REAC/HQS experience preferred.
• Industry-Trade certifications (NAHMS, CAMT, OSHA, HVAC, etc.) preferred.

Responsibilities

• Diagnose and repair appliances, carpentry, hardware, masonry, painting, basic electrical, plumbing, and HVAC.
• Respond to service requests and on-call emergencies promptly and professionally.
• Monitor preventive maintenance tasks for building systems, equipment and components.
• Prep and repair vacant apartments for new resident move-ins.
• Maintain grounds and common spaces, including cleaning, landscaping, and snow removal.
• Prepare and repair for REAC/HQS inspections and audits.
• Maintain maintenance shop and inventory with a safety mindset and PPE.
• Provide weekend, on-call rotation, and emergency service support.
• Assist Maintenance Supervisor with technical guidance to Maintenance Tech I.

Job description

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Under the direction of the Service Maintenance Manager, the Service Technician II is responsible for promptly responding to all service requests, apartment turnover preparation and the preservation and maintenance of the property. This role will have a strong degree of building trades skills and work independently to handle a variety of apartment interior, exterior and the site grounds. The Service Technician II is vital to the successful maintenance of the property, through excellent customer service focus and a positive and productive relationship with other team members. This role will report to the site 5 days per week.

Responsibilities

• Diagnose and perform repairs for appliances, carpentry, hardware accessories, masonry, painting, as well as basic electrical, plumbing, and HVAC
• Respond and complete to all service requests and on-call emergencies in a timely and professional manner, as directed by the Community Manager or Service Manager
• Complete or monitor vendor preventive maintenance task completion for building systems, equipment and components.
• Prepare and perform repairs to vacant apartments to be ready for new resident move-ins
• Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal.
• Prepare and make repairs for REAC/HQS inspections and audits.
• Maintain Maintenance shop and inventory to company standards and work with a safety mindset including wearing appropriate PPE
• Available for weekend work, on-call rotation and emergency service call duties.
• Assist Maintenance Supervisor with providing technical guidance to Maintenance Tech I

Knowledge, Skills and Abilities

• Ability to read, write, understand and communicate in English, bilingual skills a plus!
• Basic skills with computer and hand held devices
• Knowledge of Federal Fair Housing Laws & Guidelines a plus.
• Knowledge of all hand and power tools, cleaning supplies, and Personal Protection Equipment (PPE)
• Valid Driver’s License and reliable transportation.
• Strong attention to detail, organizational, time-management and problem solving skills.
• Superior customer service skills including the ability to manage difficult customers and/or situations.

Physical Demands & Work Environment

• Occasionally ascends/descends a ladder to service the lights and ceiling fans.
• Frequently moves equipment weighing up to 50 pounds across sites.
• Constantly works in outdoor weather conditions.

Education & Experience:

• High School diploma or equivalent required. Trade school or 3 years of progressive responsibility in property management or hospitality
• Minimum of 3 years of advanced hands-on repair experience in two or more building trades
• REAC/HQS experience preferred
• Industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) preferred
• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program

The Community Builders is an equal opportunity employer.

The Community Builders utilizes ClearCompany to manage recruiting - you may receive email communications from the following domains:*.clearcompany.com *.hrmdirect.com *.clrco.com *email.clrco.com.

Please make sure to add these emails to your safe senders list to ensure prompt communication during recruitment. Thank you!