Service Maintenance Technician II

The Community Builders, Inc.; Durham (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

The Community Builders, Inc. is seeking a Service Technician II to respond to service requests, prepare apartments for turnover and maintain property aesthetics. You will handle interior, exterior, and site duties with strong trades skills and customer service focus, reporting to the Service Maintenance Manager.

This role requires five days in the office and offers collaborative team growth. Ideal candidates have 3+ years hands-on repair experience in two or more trades, with a valid driver’s

Qualifications

• High School diploma or equivalent required; trade school or 3 years progressive responsibility in property management or hospitality.
• Minimum of 3 years of advanced hands-on repair experience in two or more building trades.
• REAC/HQS experience preferred.
• Industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) preferred.
• Valid Driver’s License and reliable transportation.

Responsibilities

• Diagnose and perform repairs for appliances, carpentry, hardware accessories, masonry, painting, and basic electrical, plumbing, and HVAC.
• Respond to all service requests and on-call emergencies promptly as directed by the Community Manager or Service Manager.
• Complete or monitor vendor preventive maintenance for building systems, equipment and components.
• Prepare and repair vacant apartments for new resident move-ins.
• Maintain grounds and common spaces, including cleaning, trash, landscaping, and snow removal.
• Prepare and repair for REAC/HQS inspections and audits.
• Maintain maintenance shop and inventory with safety mindset including PPE.
• Weekend work, on-call rotation and emergency duties.
• Assist Maintenance Supervisor with providing technical guidance to Maintenance Tech I.

Skills

English communication

Customer service

Time management

Problem solving

Attention to detail

Driver's license

Education

High School diploma or equivalent

Trade school or 3 years property management/hospitality

Tools

Hand tools

Power tools

HVAC basics

Electrical basics

Plumbing basics

PPE usage

Job description

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

Position Description

Under the direction of the Service Maintenance Manager, the Service Technician II is responsible for promptly responding to all service requests, apartment turnover preparation and the preservation and maintenance of the property. This role will have a strong degree of building trades skills and work independently to handle a variety of apartment interior, exterior and the site grounds. The Service Technician II is vital to the successful maintenance of the property, through excellent customer service focus and a positive and productive relationship with other team members. This position has a requirement of five days a week in office.

Responsibilities

• Diagnose and perform repairs for appliances, carpentry, hardware accessories, masonry, painting, as well as basic electrical, plumbing, and HVAC
• Respond and complete to all service requests and on-call emergencies in a timely and professional manner, as directed by the Community Manager or Service Manager
• Complete or monitor vendor preventive maintenance task completion for building systems, equipment and components.
• Prepare and perform repairs to vacant apartments to be ready for new resident move-ins
• Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal.
• Prepare and make repairs for REAC/HQS inspections and audits.
• Maintain Maintenance shop and inventory to company standards and work with a safety mindset including wearing appropriate PPE
• Available for weekend work, on-call rotation and emergency service call duties.
• Assist Maintenance Supervisor with providing technical guidance to Maintenance Tech I

Knowledge, Skills and Abilities

• Ability to read, write, understand and communicate in English, bilingual skills a plus!
• Basic skills with computer and hand held devices
• Knowledge of Federal Fair Housing Laws & Guidelines a plus.
• Knowledge of all hand and power tools, cleaning supplies, and Personal Protection Equipment (PPE)
• Valid Driver’s License and reliable transportation.
• Strong attention to detail, organizational, time-management and problem solving skills.
• Superior customer service skills including the ability to manage difficult customers and/or situations.

Physical Demands & Work Environment

• Occasionally ascends/descends a ladder to service the lights and ceiling fans.
• Frequently moves equipment weighing up to 50 pounds across sites.
• Constantly works in outdoor weather conditions.

Education & Experience

• High School diploma or equivalent required. Trade school or 3 years of progressive responsibility in property management or hospitality
• Minimum of 3 years of advanced hands‑on repair experience in two or more building trades
• REAC/HQS experience preferred
• Industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) preferred
• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program

The Community Builders is an equal opportunity employer.