Service Maintenance Technician II

The Community Builders Inc.; Easthampton (MA); On-site; USD 40,000 - 65,000; Full time

Job summary

Join a forward-thinking organization dedicated to strengthening communities across the nation! As a Service Technician II, you will play a crucial role in maintaining properties, ensuring excellent service and support to residents. This position involves a variety of building trades skills, including repairs for appliances, plumbing, and HVAC systems. You will work independently and collaboratively with a team, contributing to a positive living environment. With a commitment to customer service and a proactive approach, you will help create thriving neighborhoods. This is an exciting opportunity to be part of a mission-driven team that values your skills and dedication.

Benefits

Medical, Dental, and Vision Insurance

12 Paid Holidays

Employer Contributions to Health Savings Accounts

Company Paid Life & Disability Insurance

403(b) Retirement Plan with Company Match

Tax-Advantage Accounts

Confidential Employee Assistance Program

Qualifications

• 3+ years of hands-on repair experience in building trades.
• Ability to communicate effectively in English; bilingual skills a plus.

Responsibilities

• Diagnose and perform repairs for various building systems.
• Respond to service requests and on-call emergencies promptly.
• Maintain grounds and common areas, ensuring cleanliness.

Skills

Customer Service Skills

Problem Solving Skills

Attention to Detail

Knowledge of Building Trades

Basic Computer Skills

Education

High School Diploma

Trade School or 3 Years of Experience

Tools

Hand and Power Tools

Personal Protection Equipment (PPE)

Job description

About The Community Builders (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

Position Description

Under the direction of the Service Maintenance Manager, the Service Technician II is responsible for promptly responding to all service requests, apartment turnover preparation and the preservation and maintenance of the property. This role will have a strong degree of building trades skills and work independently to handle a variety of apartment interior, exterior and the site grounds. The Service Technician II is vital to the successful maintenance of the property, through excellent customer service focus and a positive and productive relationship with other team members.

Responsibilities

• Diagnose and perform repairs for appliances, carpentry, hardware accessories, masonry, painting, as well as basic electrical, plumbing, and HVAC


• Respond and complete to all service requests and on-call emergencies in a timely and professional manner, as directed by the Community Manager or Service Manager


• Complete or monitor vendor preventive maintenance task completion for building systems, equipment and components.


• Prepare and perform repairs to vacant apartments to be ready for new resident move-ins


• Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal.


• Prepare and make repairs for REAC/HQS inspections and audits.


• Maintain Maintenance shop and inventory to company standards and work with a safety mindset including wearing appropriate PPE


• Available for weekend work, on-call rotation and emergency service call duties.


• Assist Maintenance Supervisor with providing technical guidance to Maintenance Tech I

Knowledge, Skills and Abilities

• Ability to read, write, understand and communicate in English, bilingual skills a plus!


• Basic skills with computer and hand held devices


• Knowledge of Federal Fair Housing Laws & Guidelines a plus.


• Knowledge of all hand and power tools, cleaning supplies, and Personal Protection Equipment (PPE)


• Valid Driver's License and reliable transportation.


• Strong attention to detail, organizational, time-management and problem solving skills.


• Superior customer service skills including the ability to manage difficult customers and/or situations.

Physical Demands & Work Environment

• Occasionally ascends/descends a ladder to service the lights and ceiling fans.


• Frequently moves equipment weighing up to 50 pounds across sites.


• Constantly works in outdoor weather conditions.

Education & Experience:

• High School diploma or equivalent required. Trade school or 3 years of progressive responsibility in property management or hospitality


• Minimum of 3 years of advanced hands-on repair experience in two or more building trades


• REAC/HQS experience preferred


• Industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) preferred

Benefits

• Medical, dental, and vision insurance


• 12 Paid Holidays & tenure-based PTO accruals


• Employer contributions to Health Savings Accounts


• Company paid Life & Disability Insurance


• 403(b) retirement plan with company match


• Tax-advantage accounts: commuter/parking, medical & dependent care FSA


• Hospital & Critical Illness Insurance


• Confidential, 24/7 Employee Assistance Program

The Community Builders is an equal opportunity employer.