Service Maintenance Manager

The Community Builders, Inc.; Indianapolis (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

12 Paid Holidays

PTO accrual

401(k) with company match

Life Insurance

Disability Insurance

HSA contributions

Job summary

The Community Builders, Inc. (TCB) is seeking a Service Maintenance Manager to lead the maintenance team, ensure asset preservation, and deliver high-quality service to residents.

This role combines leadership with hands-on work to uphold safety, efficiency, and operating standards across the property. Reporting to the Community Manager, you will supervise vendors, manage work orders, and oversee inspections and capital projects while fostering a collaborative, compliant, and resident-focused

Qualifications

• High School diploma required
• 5+ years of multi-family operational management experience
• Experience in training, budget development and managing expenses
• Bid management and coordinating vendors and contractors
• Willingness to obtain site-specific certifications within 6 months

Responsibilities

• Direct and supervise maintenance team and vendors at the community
• Oversee routine/preventive maintenance and unit turns with timely completion
• Provide training to maintenance staff to align with policies and safety standards
• Manage repairs, painting, landscaping, and other upkeep tasks
• Coordinate REAC/HQS inspections and budget-related activities
• Lead capital improvements and vendor service contracts to meet goals
• Maintain safety-focused maintenance shop and inventory
• Be available for weekend work, on-call, and emergencies

Skills

Leadership

Communication

Training

Customer Service

Bilingual

Education

High School diploma

Industry certifications (NAHMS, CAMT, OSHA)

Tools

Yardi

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

About The Community Builders (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

Position Description

Under the direction of the Community Manager, the Service Maintenance Manager (SMM) is responsible for all the physical operations of the community, particularly the preservation and maintenance of the asset, preparation of market ready homes and providing ongoing service to the residents. The SMM is a working maintenance manager position requiring to lead the maintenance team members and perform hands on work duties. A primary role of the SMM is to deliver leadership, mentoring and direction to enhance the skills of employees and foster a collaborative and positive work environment in accordance with TCB policies and provide a quality living environment for all residents.

This position has a requirement of five days a week in office.

Essential Functions

• Provide direction, guidance, and supervision to all maintenance team members and vendors/contractors at the community
• Manage and participate in the completion of routine and preventive maintenance work orders and unit turns in a timely manner including scheduling vendor contracted services. Review completed work orders and unit turn for quality of work and repair trends to address.
• Provide training to maintenance team to ensure proper performance of their functions and consistency with company policies, procedures and safety standards
• Oversee cleaning, painting, interior/exterior decorating and maintenance, landscaping, snow-removal, replacement of light, plumbing, electrical work, roof repairs, appliance evaluation and other repairs.
• Manage preparation and make repairs for REAC/HQS inspections and audits.
• Participate in financial review with Community Manager on maintenance, utility and capital related expenditures to meet budgeted goals and enhance knowledge of operations.
• Complete budgeted capital improvements and manage vendors service contracts (HVAC, Pest, Snow, Landscaping, etc.) by developing scope of work, managing the competitive bid process, and monitoring completion of capital projects and vendor services.
• Manage maintenance shop and inventory to company standards and lead with a safety mindset including wearing appropriate PPE.
• Available for weekend work, on-call rotation and emergency service call duties.

Physical Demands & Work Environment

• Must be able to remain in a stationary position 50 percent of the time.
• Commutable radius to property
• Must be able to ascend/descend a ladder
• Frequently moves equipment weighing up to 50 pounds across sites.
• Constantly works in outdoor weather conditions.

Knowledge, Skills And Abilities

• Leadership skills and understanding of effective management of personal development and career paths for all employees desired
• Strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience required
• Excellent verbal and written communication skills required
• Knowledge of Federal Fair Housing Laws & Guidelines a plus
• “Excellent Customer Service” skills required
• Bilingual “a plus”

Education & Experience

• High School diploma or equivalent required.
• 5+ years of multi-family type operational management experience, preferable with a comparable role in multi-family experience
• Experience in training, budget development and managing expenses; bid and managing vendors, service and general building contractors are essential skills.
• One or more industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) required.
• Willingness to get any required certification(s) within 6 months of hiring to meet any specific site/area needs.
• Knowledge of all hand and power tools, cleaning supplies, and protective equipment.

Benefits

• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program

The Community Builders is an equal opportunity employer.