Service Maintenance Manager

The Community Builders Inc.

Durham (NC)

On-site

USD 70,000 - 90,000

Full time

10 days ago

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Benefits offered by this job

Medical, dental, and vision insurance

12 Paid Holidays

Health Savings Accounts contributions

Life & Disability Insurance

403(b) retirement plan with company  匹

Tax-advantaged accounts: commuter/park

Hospital & Critical Illness Insurance

Employee Assistance Program

Job summary

The Community Builders seeks a Service Maintenance Manager to lead the in-house maintenance team, coordinate vendor services, and ensure timely unit turns and preventive maintenance at a multi-family community in Durham, NC. This in-office role emphasizes leadership, safety, and quality living environments for residents.

Responsibilities include training staff, managing budgets, preparing for REAC/HQS inspections, and collaborating with the Community Manager to meet financial goals while

Qualifications

Leadership experience managing maintenance teams and vendors.
Proficient in MS Word, Excel, Outlook and Yardi or similar software.
Excellent verbal and written communication skills.
Knowledge of Federal Fair Housing Laws is a plus.
Excellent customer service skills.
Bilingual skills are a plus.

Responsibilities

Lead maintenance team and vendors at the community.
Oversee routine and preventive maintenance and unit turns with timely completion.
Provide training to maintenance staff on policies, safety, and procedures.
Oversee cleaning, painting, landscaping, repairs, and utilities coordination.
Prepare for REAC/HQS inspections and audits.
Participate in budget reviews and manage capital project contracts.

Skills

Leadership

Yardi

MS Word

MS Excel

Outlook

Communication

Customer Service

Bilingual

Fair Housing Knowledge

Education

High School diploma or equivalent

5+ years multi-family operations management

Certifications: NAHMS/CAMT/OSHA/HVAC

Tools

Yardi

Job description

About The Community Builders (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

Position Description:

Under the direction of the Community Manager, the Service Maintenance Manager (SMM) is responsible for all the physical operations of the community, particularly the preservation and maintenance of the asset, preparation of market ready homes and providing ongoing service to the residents. The SMM is a working maintenance manager position requiring to lead the maintenance team members and perform hands on work duties. A primary role of the SMM is to deliver leadership, mentoring and direction to enhance the skills of employees and foster a collaborative and positive work environment in accordance with TCB policies and provide a quality living environment for all residents. This position has a requirement of five days a week in office.

Essential Functions:

Provide direction, guidance, and supervision to all maintenance team members and vendors/contractors at the community

Manage and participate in the completion of routine and preventive maintenance work orders and unit turns in a timely manner including scheduling vendor contracted services. Review completed work orders and unit turn for quality of work and repair trends to address.

Provide training to maintenance team to ensure proper performance of their functions and consistency with company policies, procedures and safety standards

Oversee cleaning, painting, interior/exterior decorating and maintenance, landscaping, snow-removal, replacement of light, plumbing, electrical work, roof repairs, appliance evaluation and other repairs.

Manage preparation and make repairs for REAC/HQS inspections and audits.

Participate in financial review with Community Manager on maintenance, utility and capital related expenditures to meet budgeted goals and enhance knowledge of operations.

Complete budgeted capital improvements and manage vendors service contracts (HVAC, Pest, Snow, Landscaping, etc.) by developing scope of work, managing the competitive bid process, and monitoring completion of capital projects and vendor services.

Manage maintenance shop and inventory to company standards and lead with a safety mindset including wearing appropriate PPE.

Available for weekend work, on-call rotation and emergency service call duties.

Physical Demands & Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to remain in a stationary position 50 percent of the time.

Commutable radius to property

Must be able to ascend/descend a ladder

Frequently moves equipment weighing up to 50 pounds across sites.

Constantly works in outdoor weather conditions.

Knowledge, Skills and Abilities:

Leadership skills and understanding of effective management of personal development and career paths for all employees desired

Strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience required

Excellent verbal and written communication skills required

Knowledge of Federal Fair Housing Laws & Guidelines a plus

"Excellent Customer Service" skills required

Bilingual "a plus"

Education & Experience:

High School diploma or equivalent required.

5+ years of multi-family type operational management experience, preferably with a comparable role in multi-family experience

Experience in training, budget development and managing expenses; bid and managing vendors, service and general building contractors are essential skills.