Service Maintenance Manager

The Community Builders, Inc.

Boston (MA)

On-site

USD 44,000 - 52,000

Full time

3 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

403(b) retirement plan

Paid Holidays

PTO accruals

Life Insurance

Disability Insurance

Job summary

The Community Builders, Inc. is seeking a Service Maintenance Manager to lead the on-site maintenance team, oversee routine and preventive work, and ensure market-ready homes while maintaining a safe living environment for residents.

This is a hands-on leadership role requiring to mentor staff and coordinate with vendors. The role involves managing REAC/HQS prep, budgeting, and capital projects, with a focus on safety, quality, and positive workplace culture.

Qualifications

Leadership and mentoring of maintenance staff and vendors.
Experience in training, budgeting, and bid management.
Knowledge of safety standards and building operations.
Experience with REAC/HQS inspections and audits.

Responsibilities

Provide direction and supervision to maintenance team and contractors.
Manage preventive maintenance, work orders, and unit turns; schedule vendor services.
Train team to ensure policy and safety compliance.
Oversee cleaning, painting, repairs, landscaping, and utility concerns.
Support REAC/HQS prep and budget reviews; manage capital projects and vendor contracts.
Maintain maintenance shop, inventory, and PPE; participate in on-call duties.

Skills

Leadership

Communication

Team management

Budget awareness

Education

High School diploma or equivalent

Trade certifications (NAHMS, CAMT, OSHA, HVAC)

Tools

Yardi

Microsoft Excel

Microsoft Word

Outlook

Job description

About The Community Builders (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

About The Community Builders (TCB)

Position Description

Under the direction of the Community Manager, the Service Maintenance Manager (SMM) is responsible for all the physical operations of the community, particularly the preservation and maintenance of the asset, preparation of market ready homes and providing ongoing service to the residents. The SMM is a working maintenance manager position requiring to lead the maintenance team members and perform hands on work duties. A primary role of the SMM is to deliver leadership, mentoring and direction to enhance the skills of employees and foster a collaborative and positive work environment in accordance with TCB policies and provide a quality living environment for all residents. This position has a requirement of five days a week in office.

Essential Functions

Provide direction, guidance, and supervision to all maintenance team members and vendors/contractors at the community
Manage and participate in the completion of routine and preventive maintenance work orders and unit turns in a timely manner including scheduling vendor contracted services. Review completed work orders and unit turn for quality of work and repair trends to address.
Provide training to maintenance team to ensure proper performance of their functions and consistency with company policies, procedures and safety standards
Oversee cleaning, painting, interior/exterior decorating and maintenance, landscaping, snow-removal, replacement of light, plumbing, electrical work, roof repairs, appliance evaluation and other repairs.
Manage preparation and make repairs for REAC/HQS inspections and audits.
Participate in financial review with Community Manager on maintenance, utility and capital related expenditures to meet budgeted goals and enhance knowledge of operations.
Complete budgeted capital improvements and manage vendors service contracts (HVAC, Pest, Snow, Landscaping, etc.) by developing scope of work, managing the competitive bid process, and monitoring completion of capital projects and vendor services.
Manage maintenance shop and inventory to company standards and lead with a safety mindset including wearing appropriate PPE.
Available for weekend work, on-call rotation and emergency service call duties.

Physical Demands & Work Environment

Must be able to remain in a stationary position 50 percent of the time.
Commutable radius to property
Must be able to ascend/descend a ladder
Frequently moves equipment weighing up to 50 pounds across sites.
Constantly works in outdoor weather conditions.

Knowledge, Skills And Abilities

Leadership skills and understanding of effective management of personal development and career paths for all employees desired
Strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience required
Excellent verbal and written communication skills required
Knowledge of Federal Fair Housing Laws & Guidelines a plus
“Excellent Customer Service” skills required
Bilingual “a plus”

Education & Experience

High School diploma or equivalent required.
5+ years of multi-family type operational management experience, preferably with a comparable role in multi-family experience
Experience in training, budget development and managing expenses; bid and managing vendors, service and general building contractors are essential skills.
One or more industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) required.
Willingness to get any required certification(s) within 6 months of hiring to meet any specific site/area needs.
Knowledge of all hand and power tools, cleaning supplies, and protective equipment.

Benefits