Service Loyalty Coordinator - AutoNation Hyundai Carlsbad

AutoNation; Carlsbad (CA); On-site; USD 29,000 - 49,000; Full time

Benefits offered by this job

Competitive compensation and 401k

Health, dental, vision insurance

Maternity benefits

Associate purchase and discount on new

Vehicles and services discounts

YouDecide discounts

DRVPNK charitable donations

Job summary

AutoNation Inc. is seeking a Service Loyalty Coordinator in California to make outbound service calls, build relationships with customers, and schedule appointments for the Service Department. You will ask qualifying questions to uncover needs and ensure timely communication with service consultants.

The role requires strong customer service and interpersonal skills, reading/writing ability, and basic math. Competitive pay with benefits and perks are offered.

Qualifications

• High School Diploma or Equivalent.
• One year certificate from college or technical school, or 3–6 months related experience and/or training, or equivalent combination of education and experience.
• Ability to read, write, add, subtract, divide and comprehend written instructions and information.
• 6–12 months previous work experience (preferred).

Responsibilities

• Ask the customer qualifying questions to uncover needs and direct calls appropriately.
• Ensures that service consultants receive messages promptly.
• Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant.
• Provide reporting to dealership management.
• Collect retail charges from the customer in cash, check or authorized charge account.
• Provide customers with the proper change and/or receipt.
• Process charge purchases according to the policies established by the Controller.
• Close all internal repair orders promptly and route to Billing Clerk for processing.
• File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files.

Skills

Customer service

Communication

Interpersonal skills

Basic math & literacy

Education

High School Diploma or Equivalent

One year certificate from college/technical school

Job description

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.So what do you say? Are you ready to be part of something big?The Service Loyalty Coordinator makes outbound service calls, establishes relationships with the customers and schedules appointments for the Service Department..What are the day-to-day responsibilities?Ask the customer qualifying questions to uncover needs and directs calls appropriatelyEnsures that service consultants receive messages promptlyMake service appointments if service consultants are unavailable, route appointment information to the appropriate service consultantProvide reporting to dealership managementCollect retail charges from the customer in cash, check or authorized charge accountProvide customers with the proper change and/or receiptProperly process and document charge purchases according to the policies established by the ControllerClose all internal repair orders promptly and route to Billing Clerk for processingFile accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service filesWhat are the requirements for this job?High School Diploma or EquivalentOne year certificate from college or technical school, or three to six months related experience and/or training, or or equivalent combination of education and experienceAbility to read, write, add, subtract, divide and comprehend written instructions and information6-12 months previous work experience (preferred)Demonstrated customer service skillsDemonstrated communication and interpersonal skillsPrevious industry experience (preferred)This positions pay rate is $20 an hr + bonus$20.95 - $35.82Exciting Benefits and Perks Await You:Competitive compensation and 401k matchingEnjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGearAccess amazing deals and discounts through YouDecide, a website with offers from top providers and retailersJoin our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwideAutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.