Service Lot Attendant

Larry H. Miller Dealerships; Sandy (UT); On-site; USD 30,000 - 40,000; Full time

Job summary

Larry H. Miller Dealerships is seeking a Service Department Lot Attendant to enhance customer satisfaction and ensure vehicle safety through efficient processes. This role requires effective communication and the ability to manage time and physical tasks in a dealership environment. As part of a trusted automotive group, employees enjoy competitive benefits and growth opportunities.

Benefits

Health Care

Paid Time off

401(k) Plan

Employee Discounts

Wellness Program

Qualifications

• Must maintain a valid driver’s license.
• Basic understanding of customer service principles.
• Ability to respond constructively to conflict and feedback.

Responsibilities

• Ensure timely traffic flow and customer service.
• Check-in vehicles and communicate damage to management.
• Maintain service lot organization and safety.

Skills

Active Learning

Communication

Critical Thinking

Troubleshooting

Time Management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Join a Winning Team at Larry H. Miller Automotive Group

If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for individuals who want to grow within the company.

Follow Larry H. Miller Dealerships on Facebook and LinkedIn to learn more about us and current open positions.

We offer you and your family members a comprehensive benefits package including medical, vision, prescription drugs, dental, life and disability insurance, and a 401(k)-retirement plan.

• Health Care
• Paid Time off
• Paid Holidays
• 401(k) Plan
• Disability Insurance
• Life Insurance
• Flexible Spending Account
• Employee Assistance Program
• Employee Discounts
• Wellness Program

Service Department Lot Attendant
Primary Responsibilities:
The Service Department Lot Attendant is expected to:
Exceed customer expectations with courteous communications while maintaining
efficient traffic flow to ensure timely processes.
Seek ways to improve business operation efficiencies and customer service.
Be a teacher to support the efforts of other employees to be successful.
Reports to: Service Manager/Drive Manager/ Shop Foreman
Essential Job Functions:
1. Ensure Maximum Production and Customer Service.
• Pick up and/or deliver vehicles as required.
• Check-in vehicles noting VIN number, mileage, license, and fuel level and assess for
damage.
• Effectively communicate with technicians and management to ensure the operation is
appropriately cleaned, organized, and safe, including the service lot while adhering to all
OSHA/EPA requirements.
• Ensure proper placement of all vehicles for organization and safety. All vehicles should
be properly secured and locked prior to the close of businesses.
• Act as a backup person for the Dealership shuttle driver.
• Maintain employee, customer, and vendor confidence while protecting operations by
exercising discretion when handling sensitive confidential information.
• Complete and maintain all Larry H. Miller Dealerships’ required training.
• Maintain ability to handle job stress and effective interaction with others in the
workplace.
• Perform all other job duties as requested by management.
2. Operate with Integrity.
• Demand the highest ethical standards from self and others.
o Maintain composure within the workplace as well as outside the workplace when
interacting or representing the Larry H. Miller Dealerships.
• Set an example of a positive attitude and professionalism, including a neat, orderly, and
safe work environment.
Physical Demands:
• Work performed in a dealership setting due to the location of customer vehicles and shop
supplies.
• Must be able to sit, stand, bend, reach, talk, hear, stoop, kneel, crouch, use hands and
fingers, handle or operate objects, tools, or controls and move about facilities.
• Required vision includes close, vision, distance, peripheral, and the ability to adjust
focus.
• Required to lift up to a minimum of 50lbs.
• Exposure to shop environments such as noise, dust, odors and fumes, chemicals, and
adhesives.
• While performing the duties of this job, the employee is exposed to weather conditions
precedent at that time.
• Required to operate equipment and move vehicles in a safe manner at all times.
• Maintain regular attendance and timeliness as set forth within the work schedule
designated by the department supervisor/manager.
• In general, this position is assigned regular business hours; however, it is typical to work
more than 40 hours per week.
Minimum Qualifications:
1. Education, Experience, and Certification(s)/Training.
• High school diploma or the equivalent.
• Maintain valid driver’s license and MVR record within company policy requirements.
2. Skills.
• Active Learning- Understanding the implications of new information for both current and
future problem-solving and decision-making.
• Learning Strategies- Selecting and using training/instructional methods and procedures
appropriate for the situation when learning or teaching new things.
• Communication- Basic ability to read and write, ability to effectively convey information
to others, apply active listening by taking the time to understand the points being made by
employees and customers, being aware of others’ reactions, and understanding why they
react as they do.
• Social Perceptiveness- Being aware of others’ reactions and understanding why they
react as they do.
• Critical thinking- Using logic and reasoning to identify the strengths and weaknesses of
alternative solutions, conclusions, or approaches to problems.
• Repairing- Repairing machines or systems using the needed tools.
• Troubleshooting- Determine causes of operating errors and decide what to do about them.
• Quality Control Analysis- Conducting tests and inspections of products, services, or
processes to evaluate quality or performance.
• Resolving conflicts and negotiating with others- The ability to handle complaints, settle
disputes, resolve grievances and conflicts, or otherwise negotiating with others.
3. Knowledge.
• Knowledge of Larry H. Miller Dealerships’ current company management systems is
desirable.
• Interacting with Computers- Using computers and computer systems. Knowledge of
Microsoft Office products is required.
• English Language- Knowledge of the structure and content of the English language
including the meaning and spelling of words, rules of composition, and grammar. Ability
to understand written sentences and paragraphs in work-related documents.
• Customer and Personal Service- Knowledge of principles and processes for providing
customer and personal services.
• Mechanical- Knowledge of machines and tools, including their designs, uses, repair, and
maintenance.
• Hazardous Materials- General knowledge of proper procedures and safety measures for
handling items that may contain hazardous materials.
General Standards:
To perform the job successfully, an individual should demonstrate the following competencies:
Adaptability- Ability to adapt to changes in the work environment, manages competing demands, and is
able to deal with frequent change, delays, or unexpected events.
Selective Attention- Concentrate on a task over a period of time without being distracted.
Making Decisions and Solving Problems- Analyzing information and evaluating results to choose the best
solution and solve problems.
Interpersonal Skills- Maintains confidentiality, remains open to others’ ideas, and exhibits willingness to
try new things.
Management of Personnel Resources- Motivating, developing, and directing people as they work,
identifying the best people for the job.
Leadership- Ethical leadership and followership behaviors that promote Larry H. Miller Automotive
Group’s standards and result in a cohesive and effective team.
Compliance- Understanding of and adherence to all Company standards, state and federal laws and
regulations as well as product pricing guidelines of all lenders, agencies, or business partners.
Customer Service- Providing excellent customer service through the defined Larry H. Miller processes
which promote efficiencies, fairness, and cost-effectiveness.
Ethics/Integrity- Representing the Larry H. Miller Dealerships by conducting yourself in a professional
and courteous manner that demonstrates integrity and avoids actual or perceived conflicts of interest
while complying with company standards and business ethics.
Oral Communication- Clearly identifying and professionally expressing issues in positive or negative
situations.
Planning/Organizing- Prioritizing and planning work activities and using time effectively.
Quality- Demonstrating accuracy and thoroughness and monitoring your work to ensure quality.
Dependability- Consistent, punctual attendance at work; following instructions; responding to
management direction and soliciting feedback to improve performance.
Time Management- The ability to integrate methods of time management to provide a consistent and
effective workflow that is cohesive for the department and team.
Safety and Security- Observing safety and security procedures and using equipment and materials
properly.
Company management reserves the right to add to, change or retract portions of this job
description. Employee is required to adhere to the qualifications, duties, and conditions of any
revised job description

About the company

Our Group of car dealerships located in Arizona, California, Colorado, Idaho, New Mexico, Utah and Washington serve all your automotive needs. Find your next car in 3 easy steps.

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