Service & Logistics Coordinator

HM Electronics Inc; Carlsbad (CA); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Tuition reimbursement

3 weeks paid vacation

Paid holidays

Job summary

HM Electronics Inc. is seeking a Service Coordinator to manage and perform administrative tasks for the Factory Service department. You will contact customers, report metrics, and investigate problem orders to ensure timely processing.

Responsibilities include processing repair orders, coordinating specialized shipping, handling warranty information, and supporting fulfillment and materials handling. Requires strong communication, data accuracy, and ERP proficiency.

Qualifications

• High School Diploma required; AA degree preferred.
• 2+ years of related experience.
• Strong numerical accuracy and data entry skills.
• Excellent verbal and written communication abilities.
• Proficient with ERP systems and MS Office.

Responsibilities

• Process completed repair orders within target time frames.
• Match repair orders with equipment and documents and finalize paperwork.
• Route closed repair orders to Shipping for further processing.
• Process specialized shipping procedures and handle special items.
• Provide training and assist customers with warranty information as needed.
• Support order fulfilment, returns, and materials handling within ERP.

Skills

Verbal communication

Written communication

Typing

Numerical accuracy

Ability to follow instructions

MS Office

Education

High School Diploma

AA Degree

Tools

ERP systems

Microsoft Office (Excel, Word, PowerPoint)

Job description

HM Electronics Inc. is seeking a Service Coordinator to manage and perform administrative tasks for the Factory Service department. You will contact customers, report metrics, and investigate problem orders to ensure timely processing.

Responsibilities include processing repair orders, coordinating specialized shipping, handling warranty information, and supporting fulfillment and materials handling. Requires strong communication, data accuracy, and ERP proficiency.