Service Line Director- Facilities & Support Services

Vizient, Inc; Irving, Northern (TX, KY); Hybrid; USD 102,000 - 179,000; Full time

Job summary

Vizient, Inc. in Irving, Texas, leads strategic sourcing for Kaiser Permanente across non-medical and facility operation categories.

In this Service Line Director role, you will guide the sourcing strategy, analyze client utilization and market data, and partner with KP sourcing leaders to deliver high-value solutions to executives. You will manage large, complex spend categories, present outcomes to stakeholder committees, build financial models to support contract recommendations, and ensure

Qualifications

• Relevant degree preferred; advanced degree desirable.
• 7 or more years of relevant experience required.
• Expertise in strategic sourcing and supply chain for healthcare facilities.
• Proven ability to deliver results in a fast-paced team environment.
• Proficient in MS Office products.
• Willingness to travel.

Responsibilities

• Formulate vision and steps to achieve negotiation objectives for the assigned category.
• Interface with stakeholders to vet client needs and opportunities.
• Document requirements for RFPs and supplier negotiations; align contracts.
• Present bid results to customer committees for approval.
• Define operational tasks and steps to achieve executive goals.
• Create and interpret complex financial models to support contract recommendations.
• Analyze financial data and reports to identify trends and actions.
• Ensure timely completion of sourcing initiatives per policies and governance.
• Report policy, compliance, or regulatory violations and assist in remediating internal controls.
• Participate in self-assessment processes and communicate control changes to management.

Skills

Strategic sourcing

Supply chain

Purchasing

Materials management

MS Office

Customer focus

Travel flexibility

Education

Bachelor's degree preferred

Advanced degree preferred

Tools

MS Office Suite

Job description

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary: In this role, you will lead Vizient’s sourcing process for non‑medical and facility operation categories for Kaiser Permanente (KP), collaborating closely with KP sourcing leaders and client stakeholder committees. This role includes facilitating strategic sourcing for products and professional services by identifying category cost drivers, analyzing client utilization trends, developing requirements and scopes, and planning sourcing strategies. You will manage larger, more complex spend categories and serve as a key focal point for the group. Conduct comprehensive reviews of client spend, utilization trends, market data, and benchmarks to generate strategic sourcing options. This role serves as the primary manager of resources for sourcing and solutions development, requiring significant collaboration with internal teams to meet client needs and deliver high value. This role involves presenting outcomes to stakeholder committees, requiring strong presentation skills and interaction with client executives. The Service Line Director will collaborate daily with KP and Vizient teams, preparing negotiation summaries, analyses, and identifying opportunities to optimize cost savings, service levels, and terms for the client.

Responsibilities

• Formulate a clear vision and articulates steps to achieve the negotiation objectives for the assigned category.
• Interface with stakeholders in a manner that fully vets client needs and opportunities.
• Document requirements for RFPs or supplier negotiations, collaborate on strategies, and align stakeholder needs for accurate contracts.
• In conjunction with the KP Sourcing Manager, presents bid results to key customer stakeholder committees to seek approval of strategies, requirements and secure award decisions.
• Quickly grasp executive goals and objectives, and define the operational tasks and steps needed to achieve them.
• Skilled in creating and interpreting complex financial models to support contract recommendations.
• Analyze financial data and operational reports to identify trends and recommend actions.
• Ensure timely completion of sourcing initiatives while adhering to policies, procedures, and business conduct standards.
• Comply with company policies, procedures, applicable laws, regulations, and the governance/compliance program.
• Report policy, compliance, or regulatory violations through the company's Help Line or other available channels and assist in remediating internal control failures.
• Gain knowledge of internal control responsibilities through training, ensure performance within assigned areas, and participate in self‑assessment processes.
• Communicate internal control concerns and process changes affecting execution to management.

Qualifications

• Relevant degree preferred; advanced degree desired.
• 7 or more years of relevant experience required.
• Demonstrated expertise in strategic sourcing, supply chain, purchasing, or materials management, with healthcare‑related facilities and services knowledge preferred.
• Proven ability to deliver quality results in a fast‑paced team environment.
• Solid knowledge of all MS Office Products.
• Fosters confidence, meets commitments, resolves issues, and seeks feedback to enhance satisfaction for internal and external customers.
• Willingness to travel.

Estimated Hiring Range: At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $102,400.00 to $179,000.00. This position is also incentive eligible.

Vizient has a comprehensive benefits plan!

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.

Working at Vizient means shaping the future of healthcare, every day. Alongside our clients, we’re building a healthier, more human healthcare system. We connect people, data, and solutions to enable healthcare organizations to improve financial sustainability, enhance system performance, and deliver better care.

Headquartered in Irving, Texas, with 11 offices across the United States, Vizient has more than 5,000 employees who bring deep expertise and a shared commitment to transforming healthcare. Together, we’re solving some of the industry’s most complex challenges while creating opportunities to learn, grow, and drive lasting change for healthcare organizations and the communities they serve. Through our enterprise of companies, we deliver meaningful impact across the continuum of care: Apexus - The exclusive contractor for 340B Drug Pricing Program, managed by the Health Resources and Services Administration. aptitude - The industry’s first online direct contracting market, supporting self‑contracting activity between hospitals and suppliers. Kaufman Hall - Leading healthcare advisory services to support our clients in achieving financial, clinical, and operational excellence. Provista - Proven supply chain partner specializing in extended, diagnostic, and preventive care facilities, including surgery centers, home health, and senior living.