Service Lifecycle Management (SLM) SME

MBDA S.A.S.; United States; Hybrid; USD 48,000 - 60,000; Full time

Benefits offered by this job

Company bonus

Pension

Overtime

Flexible working

Enhanced parental leave

Healthcare plan

Job summary

MBDA is seeking a go-to expert for the SLM tool to support the current user base and drive platform evolution. You will chair Community Change Boards (CCBs) and translate operational needs into technical specs for UK users, coordinating with French and Italian colleagues.

You will own requirements, validate third-party deliverables, and oversee data migrations and onboarding. The role requires strong stakeholder engagement and a track record in complex engineering environments.

Qualifications

• Experience with configuration management tools and processes.
• Proficient in writing User Stories and Acceptance Criteria within an Agile/Scrum framework.
• Understanding of data interfaces via APIs and FTP/SFTP between systems.
• Proven experience designing and executing User Acceptance Testing (UAT).
• Data mapping, cleansing and migrating large datasets while maintaining integrity.

Responsibilities

• Serve as the primary contact for Customer Service Support for day-to-day use of the SLM tool.
• Lead Community Change Boards (CCBs) with UK-based users to capture feedback and action requirements.
• Translate business requirements into detailed User Stories and Acceptance Criteria for development.
• Lead validation of third-party deliverables and perform UAT for new features.
• Lead data migration on onboarding of future products into the SLM tool.

Skills

Configuration Management

Agile Delivery

Systems Integration

UAT Management

Data Migration

Tools

SAP

NTIP/Matrix

Job description

The successful candidate will be the "go-to" expert for the SLM toolset, ensuring that the current user base is fully supported and empowered. You will lead the evolution of the platform by chairing Community Change Boards (CCBs), translating operational requirements into technical specifications, and ensuring that third-party deliverables align with the complex configuration needs of our UK user base.

1. Operational Support & Enablement

• Serve as the primary point of contact and escalation for Customer Service Support personnel regarding the day-to-day use of the SLM tool.
• Support users in managing in-service configurations, Technical Events, Retrofit campaigns, and MLR activities within the system.
• Provide expert guidance and troubleshooting to resolve user queries, ensuring business continuity.
• Identify common user friction points and develop training materials to ensure the standardization of terminology and processes across the Group.

2. Community Engagement & Requirement Gathering

• Establish and chair regular Community Change Boards (CCBs) with UK-based users to capture feedback and action new/future requirements.
• Facilitate sessions to ensure the tool evolves iteratively to meet the changing needs of configuration and maintenance management, alongside French and Italian colleagues.
• Prioritize enhancement requests based on their impact on operating performance and business continuity.

3. Product Ownership & Technical Liaison

• Translate business requirements into detailed User Stories and clear Acceptance Criteria (AC) for the development team.
• Work closely with third-party suppliers to ensure the tool's functionality supports the required interfaces (e.g., data flow between these systems - SLM, SAP, SOLAR and NTIP).
• Define requirements for visual KPIs, dashboards, and reporting features to improve operational monitoring.

4. Quality Assurance & Validation

• Act as the lead validator for all new developments delivered by the third-party supplier.
• Conduct User Acceptance Testing (UAT) to ensure that new features-particularly those relating to configuration control and data imports-function as intended.
• Sign off on releases and coordinate the rollout of updates to the user community.

5. Data Migration & Product Onboarding

• Lead the functional effort for data migration when onboarding future products into the SLM tool.
• Map legacy data from old systems or spreadsheets into the harmonized SLM terminology and structure/templates.
• Perform data cleansing and validation to ensure that migrated configuration data is accurate and "fit for purpose" before going live.
• Collaborate with stakeholders to define migration timelines and ensure a seamless transition for the support teams during product cut-overs.

Employees receive 25 days of paid annual leave per calendar year, in addition to all statutory and public holidays. After 5, 10 and 15 years of service, an additional day of annual leave is added to your allowance at each of these milestones. You can also enjoy more time off by purchasing up to an additional five days holiday through payroll. We trust our people to agree, within their teams, where and when they can be most effective. Our Dynamic Working policies allow individuals great levels of flexibility around the hours they work and where they work. Depending on your role and function, this may include options for paid overtime, dynamic leave (time in lieu) and more. Our MBDA Retirement Savings Plan is a 'Defined Contribution' plan in the Mercer Master Trust. The standard contributions are 4% of an employee's base salary and 6% employer contributions. You can increase both employee and employer contributions by up to 2%. Financial Awareness - Employees have access to free financial webinars hosted throughout the year, along with access to a financial education website which provides plenty of useful hints, tips and guidance on managing financial wellness.

Share Incentive Plan - Acquire shares in our UK Shareholder, BAE Systems PLC, the scheme is tax efficient on shares purchased. Mortgage Advice - As part of our financial wellbeing initiative employees can access free of charge mortgage advice and webinars. Season Ticket Loan - Employees can borrow the value of public transport season ticket for bus or train journeys to and from work and spread the cost over 12 months. Critical Illness - To help reduce the financial impact after being diagnosed with a critical illness, employees receive a tax-free lump sum payment that can be used for any purpose including covering medical expenses, adjustments to lifestyle and more.

Employee Assistance Programme - The Employee Assistance Programme is free, independent, confidential and is available 24 hours a day/365 days a year. Employees have access to short-term counselling (which includes up to 8 structured face to face, telephone or virtual sessions). Voluntary Private Medical Insurance - Private Medical Insurance offers three healthcare plans to suit your individual requirements for you and your family. Funded Private Medical Insurance - Eligible employees (Grade C & Above) are enrolled as standard into the company funded Private Medical Insurance benefit. Dental Insurance - The Dental Insurance benefit provides the option to claim cash back on everyday dental expenses such as, minor treatments, routine examinations, restorative treatment and more. There are six levels of cover available, with each level providing increased claim limits. Healthcare Cash Plan - The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more. Healthcare and Leisure - The Healthcare and Leisure benefit provides the option to claim cash back on everyday healthcare expenses such as medical fees, dentist fees, opticians and also provides access to special deals and concessions on sporting and recreational facilities.

Skills

• Configuration Management: Experience with tools used for configuration control, maintenance information, or PLM (Product Lifecycle Management).
• Agile Delivery: Proficiency in writing User Stories and Acceptance Criteria within an Agile/Scrum framework.
• Systems Integration: Understanding of how data interfaces work (specifically via APIs, FTP/SFTPs)
• UAT Management: Proven experience designing and executing User Acceptance Testing.
• Data Migration: Proven experience in data mapping, cleansing, and migrating large datasets between systems while maintaining data integrity.

Certification in ITIL or a relevant Project Management or Change Management methodology.

Soft Skills

• Stakeholder Management: Ability to facilitate discussions between non-technical end-users and technical developers.
• Analytical Thinking: Ability to distil complex configuration requirements into structured technical tasks.
• Communication: Excellent verbal and written communication skills, with the confidence to lead boards (CCBs) and drive standardization.
• Previous experience in an aviation, aerospace, or high-complexity engineering environment preferred.
• Experience managing third-party software vendors.
• Desirable: In-service support experience e.g. understanding of technical queries, failure reports maintenance tasks and fleet/asset management tasks.

MBDA is currently implementing a Digital roadmap that includes the Service Lifecycle Management (SLM) tool. The Service Lifecycle Management (SLM) tool is a key component of our back-office architecture, designed to centralize and harmonize in-service configuration and maintenance information to ensure peak operating performance and business continuity across the Group. As a new, evolutive, and iterative solution, it serves as the "single source of truth," providing process and terminology standardization across Natco and its various programs. Its primary purpose is to manage and control in-service configurations, providing end-to-end support for product lifecycle configuration and critical maintenance activities, including Technical Events, Retrofit Campaigns, and MLRs (Mid-Life Reviews). As the tool evolves, it will provide advanced visual KPIs, dashboards, and monitoring features, while interfacing with critical business systems, including data import/export functionality with SAP and NTIP/Matrix.

MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity and more… We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process.

Healthworks Gym Membership - The Healthworks on-site gym at our Stevenage site offers a range of facilities and equipment, alongside a variety of classes available during the week. Annual Gym Membership - Take advantage of discounted membership at over 3,600 of the UK's leading gym chains, leisure centres, hotel health clubs, independent gyms, boot camps and yoga studios. The Club -The Club provides a fantastic opportunity to enjoy great social activities - from theatre trips, days out, to sporting activities.

We're proud to be a nationally recognised employer at MBDA. We have received a range of employer awards including Glassdoor Best Places to Work 2022; Gold awards from Investors in People, the 5% Club, and Armed Forces Covenant. We are also currently ranked #1 in the UK's Best Big Companies to Work For 2022 league table, as well as #1 for Manufacturing.

Salary

Up to 45k dependant on experience

Dynamic (hybrid) working

We endeavour to offer hybrid working.

Security Clearance

British Citizen or a Dual UK national with British citizenship. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team.

What we can offer you

• Company bonus: Up to £2,500 (based on company performance and will vary year to year)
• Pension: maximum total (employer and employee) contribution of up to 14%
• Overtime: opportunity for paid overtime
• Flexi Leave: Up to 15 additional days
• Flexible working: We welcome applicants who are looking for flexible working arrangements
• Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments
• Facilities: Fantastic site facilities including subsidised meals, free car parking and much more
• Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more.

The opportunity

We are seeking someone who can develop into the role and act as the critical bridge between our Customer Service Support operations and our technical development partners.

Enhanced parental leave provisions

We recognise that having or adopting a child is a significant life event for our employees and as a family friendly employer we offer a range of enhanced family leave provisions to support employees before, during and after a period of leave. Our enhanced parental leave offers up to 26 weeks for maternity, adoption and shared parental leave. Enhancements are available for paternity leave, neonatal leave and fertility testing and treatments. We also offer 2 weeks enhanced pay for paternity leave, and neonatal care leave for up to 12 weeks where a period of extended hospital care is required after birth. Employees also have access to support whilst undergoing fertility testing and treatments.

Lifestyle - Discounts & Vouchers

Discounts - The Discounts platform includes a great range of features such as: discounts, instant vouchers, reloadable cards, easy saver cards, cashback, mobile app and Wellbeing Centre. Costco - Permanent employees of MBDA qualify for Costco's individual membership. Technology Vouchers - Purchase the latest gadgets and white goods up to the value of £2,500 and spread the cost over 12 months. Charity Donations - Donate up to five charities each month, with full tax relief on all donations. MyCar Scheme - The MBDA MyCar Scheme offers employees the opportunity to access up to two new vehicles via a salary sacrifice arrangement including an all-inclusive package. Holiday Purchase - Purchase up to 5 days' extra holiday whilst making tax and National Insurance savings, spreading the cost over 12 months.

Development of our people is of vital importance to us at MBDA, which is why we ensure everyone has access to the teams, tools and resources needed to achieve their goals. This includes our dedicated in-house Learning & Development team, our Apprenticeship programmes, a variety of online learning platforms, and much more. We encourage new learning and will provide up to £150 in financial support per year if you wish to participate in further study in your own time. If you lead a team, or hope to do so in the future, we offer a range of management training opportunities, with paths designed for people of all experience levels.

Dynamic Working

We want our people to work when and where they feel they can be most effective. For most of our employees, we have a flexi-time scheme that allows you to choose, within certain parameters, when you start and finish each day and how you can use time you have accrued. For roles that do not have to be based on one of our sites full-time, you will have opportunities to work from home as part of your agreed Dynamic Working arrangement. If you have worked the time, you are also able to accrue and take up to 15 days of Flexi-leave per annum, in addition to the 25 days of annual leave provided and bank holidays.

Security Clearance All employees at MBDA are required to hold UK Security or BPSS Clearance.