Service Leader

Perkins Restaurant & Bakery; West Des Moines (IA); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking restaurant chain as a Service Leader, where your role will be pivotal in ensuring guest satisfaction and adherence to company standards. This position offers an exciting opportunity to work in a dynamic environment where your contributions directly impact the success of the restaurant. You will be responsible for training staff, managing guest interactions, and maintaining high standards of service and safety. With a commitment to employee development and a supportive work culture, this is an ideal place for those looking to grow their career in the hospitality industry.

Benefits

Educational Assistance

Health Benefits

401(k) with Company Match

Flexible Schedule

Meal Discounts

Employee Discount Program

Daily Pay

Development Pathway

Qualifications

• Basic skills in sanitation, safety, and customer service.
• Trustworthy with cash handling and communication skills.

Responsibilities

• Ensure guests are greeted, seated, and served properly.
• Train employees to guarantee productive performance.
• Monitor food temperatures to ensure safety.

Skills

Customer Service

Sanitation

Safety Procedures

Communication

Multi-tasking

Education

In-house Training

Job description

BE A PART OF OUR SUCCESS!

• Educational Assistance with DeVry University with complimentary laptop**
• Immediate Family Members are also eligible
• Competitive Pay with Service Award Incentive
• Get paid daily through Daily Pay!
• Comprehensive Health Benefits including Medical, Dental, Vision, and more!***
• 401(k) retirement savings with company match
• Flexible Schedule
• All you can eat pancakes + meal discounts!
• Employee Discount Program
• Development Pathway: Step by step process to grow your career
• 3 College Credits hours for completing manager training****

Founded in 1958, Perkins operates 324 restaurants in 32 states and four Canadian provinces. The Perkins system includes 85 company-owned and operated restaurants and 234 franchised units. Throughout its history, Perkins Restaurant & Bakery has remained true to its mission of providing guests with personalized service and delicious, homestyle food at a great value.

Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employs the best in the industry, you are in the right place!

Position Description

As a Service Leader, you will be responsible for achieving guest satisfaction through implementation of company policies, procedures, programs, and performance standards. In addition, you will monitor compliance with company standards and execution of all company policies to guarantee maximum guest satisfaction and a quality work environment.

Responsibilities:

• Ensures that all guests are properly greeted, seated, and served.
• Accountable for proper resolution of all guest complaints.
• Accountable for proper handling of cash, credit card information, gift cards and all things related to the payment of guest checks.
• Ensures proper control of the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements.
• Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness.
• Trains employees during shift to guarantee proper and productive performance.
• Takes responsibility and verifies that all menu items are prepared and served according to standards.
• Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
• Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc.
• Responsible for change fund, cash register, and guest check control. Performance will have a direct affect on the unit’s sales and profits through consistent guest satisfaction and cost controls.

Qualifications:

• Basic skills such as sanitation, safety, and customer service taught through in-house training.
• Trustworthy; can be relied upon to deal with payment of guest checks and operate cash register.
• Must be able to communicate clearly.
• Must be able to coordinate multiple tasks simultaneously.

Physical Requirements / Environment / Work Conditions:

• Must have high level of mobility/flexibility.
• Must be able to work irregular hours under heavy stress/pressure during peak times.
• Must possess a high level of coordination.
• Must lift and carry serving trays weight up to 20 pounds for distances up to 30 feet.
• Must be able to fit through an opening 30” wide.
• Requires frequent reaching, bending, pushing and pulling.
• Exposure to heat, steam, smoke, cold and odors.
• Requires continual standing and walking.

Disclaimer: This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the employee may perform other duties and responsibilities as required.