Service Leader

Chipotle Mexican Grill; Indianapolis (IN); On-site; USD 30,000 - 45,000; Full time

Job summary

Join Chipotle Mexican Grill as a Service Leader where you'll maintain high standards of food quality and customer service. This role includes training crew members, ensuring food safety, and administrative tasks. Chipotle offers a supportive environment with opportunities for advancement, competitive pay, and benefits including tuition assistance and medical coverage.

Benefits

Tuition assistance (up to $5,250/year)

Free food

Medical, dental, and vision insurance

Digital Tips

Paid time off

Holiday closures

Opportunities for advancement

Qualifications

• Understanding Chipotle's Food With Integrity philosophy.
• Knowledge of cash handling and food safety.
• Ability to speak, read, write, and understand the primary language of the work location.

Responsibilities

• Ensure high-quality food is served and food safety policies are followed.
• Monitor crew breaks, shift changes, and assist with training.
• Handle office administration duties including banking and paperwork.

Skills

Customer Service

Food Safety

Cash Handling

Team Leadership

Education

High school diploma

Job description

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CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks.

What You’ll Do

• Making sure great tasting, high quality food is served
• Helping to resolve food quality issues
• Supporting food safety including hand washing, glove changes, monitoring time and temperature, secondary shelf lives, and following food safety policies
• Helping to resolve customer incidents and ensure positive customer experiences
• Monitoring crew breaks, shift changes, and line schedules
• Developing and cross training all front of house Crew
• Assisting with Crew performance reviews
• Developing future Service Leaders
• Assisting with office administration duties such as banking, cash handling, and paperwork
• Ensuring office equipment and supplies are in order
• Ensuring adequate supplies are available

What You’ll Bring To The Table

• Understanding and articulating Chipotle’s Food With Integrity philosophy
• Knowledge and experience of cash handling policies and procedures
• Knowledge of Food Safety and health department matters
• Familiarity with office paperwork
• Ability to speak, read, write, and understand the primary language(s) of the work location
• High school diploma
• Restaurant experience

What’s In It For You

• Tuition assistance (up to $5,250/year or 100% coverage for select degrees)
• Free food
• Medical, dental, and vision insurance
• Digital Tips
• Paid time off
• Holiday closures
• Competitive pay
• Opportunities for advancement (80% of managers started as Crew)

Who We Are

Chipotle Mexican Grill, Inc. (NYSE: CMG) is committed to responsible sourcing, wholesome ingredients, and sustainable practices. With restaurants across the US, Canada, UK, France, and Germany, we focus on providing a great guest experience and fostering diversity, equity, and inclusion. We encourage all qualified applicants to apply, including those with disabilities who may request accommodations by contacting [e-mail].

Chipotle is an equal opportunity employer dedicated to diversity and inclusion.