Service Leader

Chipotle Mexican Grill; Hanover (York County); On-site; USD 30,000 - 45,000; Full time

Job summary

Chipotle Mexican Grill is seeking a Service Leader dedicated to providing a positive customer experience through high-quality food preparation and training for crew members. This full-time role offers competitive pay and various benefits, including tuition assistance and opportunities for advancement.

Benefits

Tuition assistance (up to $5,250/year or 100% coverage for certain degrees)

Free food

Medical, dental, and vision insurance

Digital Tips

Paid time off

Holiday closures

Competitive pay

Opportunities for advancement

Qualifications

• Experience in a restaurant environment is preferred.

Responsibilities

• Ensure high quality food is served and customer service is maintained.
• Handle crew performance reviews and develop future leaders.
• Monitor food safety and crew schedules.

Skills

Ability to understand and articulate Chipotle’s Food With Integrity philosophy

Knowledge of Food Safety

Cash handling policies knowledge

Familiarity with office paperwork

Customer service skills

Education

High school diploma

Job description

2 days ago Be among the first 25 applicants

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks.

What You’ll Do

• Make sure great tasting, high quality food is served
• Help resolve food quality issues
• Support food safety, including hand washing, glove changes, monitoring time and temperature, secondary shelf lives, and following food safety policies and procedures
• Help resolve customer incidents and ensure positive customer experiences
• Monitor crew breaks, shift changes, meetings, and line schedules
• Develop and cross-train all front of house Crew
• Assist with Crew performance reviews
• Develop future Service Leaders
• Assist with office administration duties such as banking, cash handling, and paperwork
• Ensure office equipment and supplies are maintained and ordered as needed
• Maintain proper supply levels

What You’ll Bring To The Table

• Ability to understand and articulate Chipotle’s Food With Integrity philosophy
• Knowledge and experience with cash handling policies
• Knowledge of Food Safety and health department matters
• Familiarity with office paperwork
• Ability to speak, read, write, and understand the primary language(s) of the work location
• High school diploma
• Restaurant experience

What’s In It For You

• Tuition assistance (up to $5,250/year or 100% coverage for certain degrees)
• Free food
• Medical, dental, and vision insurance
• Digital Tips
• Paid time off
• Holiday closures
• Competitive pay
• Opportunities for advancement (80% of managers started as Crew)

Who We Are

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, real food with wholesome ingredients. With restaurants in the US, Canada, UK, France, and Germany, Chipotle is committed to making food accessible and leading in digital, technology, and sustainable practices. We value diversity and are an equal opportunity employer. Qualified applicants with disabilities may request accommodations by contacting [e-mail].

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Restaurants