Service Lead

Meijer; Indianapolis (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer is seeking a team member to join our store operations. You will work with colleagues to deliver an exceptional checkout experience, assist with daily tasks, and mentor staff to meet service goals.

The role emphasizes customer engagement, collaboration, and adherence to safety and quality standards. As part of our family, you’ll contribute to a welcoming environment, participate in training, and support scheduling to balance service levels with store goals.

Qualifications

• Customer-service focused with strong communication skills.
• Ability to initiate interactions with customers and peers.
• Retail or customer service experience preferred.
• Creativity in problem solving and handling daily tasks.
• Ability to influence others and build rapport with customers.

Responsibilities

• Engage teammates to deliver an exceptional checkout experience for customers.
• Communicate with team members and assign daily work tasks.
• Mentor and coach others to meet service goals and store standards.
• Assist in training new team members and cross-train high-potential staff.
• Assist with department scheduling to boost engagement, service, sales and profitability.
• Help ensure product freshness by monitoring rotation and dating policies.
• Guide team on food safety standards and safe working practices.
• Lead activities for ordering, receiving, stocking, pricing and displays.
• Promote an inclusive culture where all team members and vendors feel valued.
• Operate a register and handle cash when needed; operate powered equipment as applicable.
• Participate in inventory counting and assist in end-of-period closes.
• May act in Lead capacity in other departments as needed.
• Perform other duties as assigned.

Skills

Passion for customer service

Initiates interactions

Excellent verbal and written comm.

Retail/customer service experience

Creative thinking

Influence others

Builds rapport quickly

Lifting/carrying/pushing/pulling

Experience executing plans

Inclusive team environment advocate

Job description

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!

Meijer Rewards

• Weekly pay
• Scheduling flexibility
• Paid parental leave
• Paid education assistance
• Team member discount
• Development programs for advancement and career growth

What You’ll Be Doing

• Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
• Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
• Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
• Ensuring freshness of products by closely monitoring execution of rotation and dating policies.
• Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
• Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
• Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operating a register and cash handling when needed.
• Operating powered equipment, where applicable.
• Participating in period end inventories, where applicable, to help achieve goals.
• May be required to act in Lead capacity in other departments throughout the store
• This job profile is not meant to be all inclusive of the responsibilities of this position. You may perform other duties as assigned or required.

What You Bring With You (Qualifications)

• Passion for customer service with total engagement that conveys approachability to customers and fellow team members.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication
• Retail or other customer service experience preferred
• Creative thinking skills
• Ability to influence others
• Ability to quickly build rapport and gain customer confidence to create repeat business
• Ability to lift, carry, push, pull, bend and twist while handling product
• Experience executing plans
• Positive influence to create a strong team environment.
• A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.