Service Lead

Meijer; Richmond Heights (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer in Ohio is seeking a dedicated team member to support daily store operations and deliver exceptional customer experiences. You will engage with customers, assist with tasks, and contribute to maintaining Meijer standards.

The role requires open availability for a full-time schedule, with opportunities to mentor colleagues, participate in trainings, and help drive store sales and profitability while upholding safety and quality policies.

Qualifications

• Passion for customer service and welcoming demeanor.
• Excellent verbal and written communication abilities.
• Retail or customer service experience preferred.
• Creative thinking and problem-solving capabilities.
• Ability to influence others and build rapport with customers.

Responsibilities

• Engage customers to provide an excellent shopping experience.
• Communicate with team members and assign daily tasks.
• Mentor and coach teammates to meet service and sales goals.
• Assist in training new team members and cross-train talent.
• Plan store schedules with leadership to boost engagement and sales.
• Ensure product freshness via rotation and dating policies.
• Guide team on food safety standards and safety practices.
• Lead ordering, receiving, stocking, pricing, and displays where applicable.
• Foster a Meijer culture that values diversity, equity, and inclusion.
• Operate a register and handle cash when needed.
• Operate powered equipment where applicable.
• Assist with period end inventories to help meet goals.

Skills

Customer service

Communication

Retail experience

Influence others

Team collaboration

Problem solving

Interpersonal skills

Sales mindset

Job description

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!

Meijer Rewards

• Weekly pay
• Scheduling flexibility
• Paid parental leave
• Paid education assistance
• Team member discount
• Development programs for advancement and career growth

Provides direction related to operations, processes, and conditions of their area. Plans, guides, and empowers team members in the day-to-day operation of the department. Sets example for those in their department by modeling exceptional customer experience. Possesses the ability to help achieve department goals and influence their peers to create a continued winning strategy.

What You’ll Be Doing

Hours of Availability:

This is a FULL TIME position and requires OPEN AVAILABILITY

• Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
• Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
• Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
• Ensuring freshness of products by closely monitoring execution of rotation and dating policies.
• Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
• Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
• Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operating a register and cash handling when needed.
• Operating powered equipment, where applicable.
• Participating in period end inventories, where applicable, to help achieve goals.
• May be required to act in Lead capacity in other departments throughout the store
• This job profile is not meant to be all inclusive of the responsibilities of this position. You may perform other duties as assigned or required.

What You Bring With You (Qualifications)

• Passion for customer service with total engagement that conveys approachability to customers and fellow team members.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication
• Retail or other customer service experience preferred
• Creative thinking skills
• Ability to influence others
• Ability to quickly build rapport and gain customer confidence to create repeat business
• Ability to lift, carry, push, pull, bend and twist while handling product
• Experience executing plans
• Positive influence to create a strong team environment.
• A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.